There are a many things that can stop a customer from seeing a product. As a supplier, you can double check the following settings to ensure that all is running well.
Pricing Expiry and Status
A product will not be available for purchase if the product end date is before or on today's date.
Here is how you can find your products' start and end date:
Select Price Lists from the left-hand side menu
Click on the desired customer
Navigate to the Prices tab
Search for the desired product
Look for the expiry date on the right hand side of the product information
You can also see the current status of the product:
Where:
"Not Assigned" indicates it has yet to appear for approval
"Pending" indicates the customer is yet to approve it
"Rejected" means the new price has been rejected
"Accepted" products should be fully available to the customer.
Delivery Rules, Delivery Schedules, Assigned Price Lists and Account Numbers
A customer cannot order if the department does not have a Delivery Rule, Delivery Schedule, or an Assigned Price List. This can happen with a new customer, or if changes have been made for department purchasers.
You can check this by following these steps:
Select customers from the left-hand side menu
Select the desired customer
Navigate to the structure tab
Select the down arrows to show the location information. Here you can double check that each department has a Delivery Schedule, Delivery Rule, Account Number and Price List. If you need to adjust these, simply click the drop down menu to select your options
Mapping
The last thing to check would be your customers' mapping. This will only happen if you create a new category for your products, which won't automatically be mapped on the customer side. Simply ask any administrative or higher level management user for your customer to search the product and ensure that it is mapped on their end.
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