Terminal does not turn on
Make sure that the power cord is plugged in, and charge the terminal for at least 30 minutes.
Hold the ON button for at least 3 seconds.
If the terminal does not start, contact Support.
Terminal turns on
Terminal shows “Network not connected” or similar
Terminal shows “Network not connected” or similar
First solution: Check if your Wi-Fi router is connected correctly
Connect a different device, such as your phone or laptop, to the Wi-Fi network you are trying to connect to your terminal.
Second solution: Restart the Wi-Fi status on the terminal
On the terminal, open the menu
Go to Network > Wi-Fi
Make sure Wi-Fi is enabled, and select your desired Wi-Fi network
Enter your own Wi-Fi password that is linked to the router
Third solution: Restart the terminal
Turn off the terminal, then turn it back on.
If this does not solve the problem, contact Support.
There is a problem with the battery
There is a problem with the battery
Solution: Charge the terminal properly
Make sure the terminal is charged for at least 30 minutes before you start using it. If the battery is still not charging, try connecting the terminal to a different charger.
If this does not solve the problem, contact Support.
Your charger is not charging the battery
Your charger is not charging the battery
First solution: Inspect the charger
Make sure there is no dust or debris in the connectors on the charger and the terminal.
Second solution: Restart the terminal
Restart the terminal. Turn off the terminal, then turn it on again.
Verify whether the charger is now charging the battery.
If this does not solve the problem, contact Support.
Red exclamation mark
Red exclamation mark
Follow the steps above to check your network connectivity.
If this does not solve the problem, contact Support.
The terminal’s payment function isn’t working properly
The terminal’s payment function isn’t working properly
Solution: Check your network connection
Follow the steps above to check your network connectivity.
If this does not solve the problem, contact Support.
The terminal shows a pending icon
The terminal shows a pending icon
Solution: Check your network connection
Follow the steps above to check your network connectivity.
If this does not solve the problem, contact Support.
The display shows "Terminal in Service mode"
The display shows "Terminal in Service mode"
Solution: Turn off the terminal and turn it back on
If this does not solve the problem, contact Support.
The Terminal display shows Tamper
The Terminal display shows Tamper
When the display of the payment terminal shows the word 'TAMPER' or 'TAMPERED', stop using the device and contact Watalook immediately.