Knowledge Overview Video
Getting Started with Knowledge
Knowledge in Wave is your company’s shared brain. It is the place where all of your important information, processes, and best practices live. The goal of Knowledge is simple: make it easy for everyone to find what they need, when they need it, and keep your team aligned through clear communication.
Every business runs smoother when information is easy to access and consistent across the organization. Knowledge helps you capture and organize everything from onboarding documents to operating procedures, policy updates, and internal FAQs. By creating a single source of truth, your company can operate with clarity, reduce confusion, and scale faster.
How Knowledge Works
Each article inside Knowledge can include text, images, and attachments, making it easy to explain concepts or outline step-by-step instructions. Articles can be grouped into categories such as Company Policies, Processes, or Best Practices, helping users navigate quickly to what they need.
Knowledge connects seamlessly with other parts of Wave. For example:
Link articles to Training sessions to help new employees learn faster.
Reference documentation during Meetings or Projects for clarity.
Share links through the Q&A Forum so answers stay accessible to everyone.
By centralizing your company knowledge, you avoid scattered files, repeated questions, and outdated resources. Everything stays current, organized, and visible in one system.
Best Practices for Using Knowledge
To get the most out of Knowledge, follow these best practices:
Document often. Capture new information as soon as possible so your content stays up to date.
Keep it simple. Write in short, clear sentences so anyone in the company can understand and follow along.
Use categories. Group articles by department, process, or purpose to make navigation intuitive.
Assign ownership. Each article should have someone responsible for keeping it accurate and relevant.
Encourage use. Remind your team to check Knowledge before asking questions. This helps build a habit of self-service learning.
Why Knowledge Matters
Clear systems and shared understanding are the foundation of every great company. Knowledge helps you build both.
When your team knows where to find the right information, you reduce confusion, improve decision-making, and strengthen alignment across departments. By investing a little time in documenting your business, you save hours of repeated work and prevent costly mistakes later.
Knowledge in Wave turns your company’s experience into a powerful resource that grows with you. Start organizing your processes today and give your team the clarity they need to perform at their best.