Your Maintenance Responsibility List can be found in the attachments to your Tenancy Agreement.
You can download your Tenancy Agreement in your Living portal. It lays out who is responsible for what, and in what scenario.
Your Maintenance Responsibility List has 3 categories:
Day-to-day: These things are your responsibility as the person living in the property. You’ll need to cover the cost of fixing/replacing.
Exceptional: The LLP is responsible. This means that we’ll split costs according to ownership. As the person living in the home, you’ll be responsible for sourcing quotes for fixing any issues. Once we’ve reviewed these you’ll be able to proceed with the work.
Home Emergency Plan / Buildings Insurance: The issue is covered by one of these policies. You would have received your policy documentation in your welcome email when you completed on your home. You make a contribution towards insurance as part of the £4.50 Home Support Cost that is added to your rent each month.
Examples for each of the above:
Day-to-day: Lighting, built-in appliances and white goods, fans and ventilation, flooring.
Exceptional (unless cosmetic/upkeep/at fault): Roofing, walls and structural elements, drainage including guttering and pipes, joinery
Home Emergency Plan: You have no hot water or heating throughout the property, domestic power supply failure, roof damage where internal damage caused or likely, you cannot secure the property (damage to windows/doors/locks)
Buildings Insurance: Fire, smoke, lightening, subsidence, collision or impact by vehicle, animal or flying devices
For advice on how to deal with maintenance issues please go to our maintenance guide.
It’s important to remember that we cannot promise the property will be perfect when you move in. Most homes require small amounts of work over time.