Frequently Asked Questions (FAQs)

A curated list of the most commonly asked questions by WayPay customers

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Approve or Reject Orders Using Authentication Code or Approver Code

How do I update and verify my mobile number?

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Updated over a week ago

Why should I update and verify my mobile number?

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How do I know that I have a payment order pending for my approval?

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How do I approve or reject payment orders?

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Updated over a week ago

Why do I need an Authentication Code or Approver Code to approve/reject a payment order?

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Updated over a week ago

Can I approve a payment order without an Authentication Code or Approver Code?

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Updated over a week ago

What is the difference between Authentication Code and Approver Code?

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Updated over a week ago

When do I need an Authentication Code?

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When do I need an Approver Code?

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I have an Approver Code and I received an Authentication Code as well, which one should I use to approve/reject a payment order?

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Written by RBC PayEdge
Updated over a week ago

How can I get an Authentication Code to approve or reject a payment order?

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Written by RBC PayEdge
Updated over a week ago

How can I get an Approver Code to approve or reject a payment order?

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Updated over a week ago

How can I approve orders if I am unable to verify my mobile number?

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Updated over a week ago

How do I know that my mobile number is verified?

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Updated over a week ago

My mobile number is updated, but I am not getting an Authentication Code to approve or reject a payment order

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I received multiple Authentication Codes, which one should I use to approve or reject an order?

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I am getting an error that my Authentication Code is not valid or has expired?

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Updated over a week ago

I forgot my Approver Code, how can I retrieve or reset it?

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Updated over a week ago

When I add an Approver Code, I am not able to see the code under Edit User?

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Where can I find approved or rejected orders?

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Connecting WayPay to QuickBooks Desktop

How do I sign up on WayPay as a QuickBooks Desktop user?

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I already have a WayPay profile; how do I connect my QuickBooks Desktop company profile to it?

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What is a QuickBooks Web Connector? Why connector is required?

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Where can I get the QuickBooks Web Connector?

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I did not receive an email to download the QuickBooks Web Connector, what do I do now?

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Updated over a week ago

I am unable to download the QB Desktop App from an email; what do I do now?

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Updated over a week ago

How do I download and install the QuickBooks Web Connector?

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How is data/information shared between QuickBooks Desktop and WayPay?

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What information is shared between QuickBooks Desktop and WayPay?

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How can I sync QuickBooks Desktop with WayPay?

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How can I import my vendors/suppliers from QuickBooks Desktop to WayPay?

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Updated over a week ago

I have connected my QuickBooks Desktop company profile to my WayPay profile, however, on my WayPay profile, I am unable to see bills/payables that I recently created in QuickBooks Desktop?

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Written by RBC PayEdge
Updated over a week ago