When will I be invoiced?
You will get invoiced up to 7 business after the end of the previous month for all sales from the previous month plus your SaaS fee for the previous month. We use Stripe to conduct all billing and you have 30 days to pay once invoiced.
There is a 14-day attribution window for Attribution conversions, so any that trickle in after 48 hours will be invoiced as part of the following month (usually a very small amount).
What should I expect to see in my invoice?
You can expect to see the following line items on your monthly invoice:
Attribution / Associates Commission Fees:
This represents the commissions owed to creators/publishers for the sales they drive, based on the rate you set within the platform.
Attribution / Associates Usage Fees:
This is the fee that we charge on top of the commission rate for any revenue driven through the platform, which is how we make money as a business.
Reconciliation Line Items:
These line items can either be (1) an additional charge on your invoice, for any late conversions attributed to the previous billing month but tracked after bills were issued (due to 14 day attribution window), or (2) a credit deducting fees from your invoice, due to returns tracked from the previous billing month after the invoice was sent.
Credit Card fees:
If you choose to pay via credit card, there is an additional fee of 2.9% + $0.30 on the invoice total. You can avoid these fees by changing your default payment method through your Wayward Stripe account to an ACH bank transfer account
Where can I see my invoices and payment history?
You can access your previous invoices and view/ update your billing information through your Wayward Stripe billing portal through this link.
How can I update or change my billing information?
You can view and/or update your billing information through your Wayward Stripe billing portal through this link.
Can I pay through bank transfer?
Yes. To pay via bank transfer, you can update your brand’s default payment method to ACH within your Stripe billing portal.
Access your Wayward billing portal here: Stripe Billing Portal
Once logged in, update your default payment method to your bank account (ACH).
Can I set up auto-pay?
Yes. You can enable auto-pay through your Wayward Stripe billing portal to access your billing settings and turn on automatic payments for future invoices through this link.
How do you handle returns or other payment corrections?
You will receive credit for any returns that occur during the payment period or within 30 days after the invoice is issued.
For example, if a product is purchased on 4/18/24 and you are invoiced for that sale on 5/3/24, but the product is returned on 5/28/24, you will be credited for the return on your invoice dated 6/3/24 as a reconciliation line item. Returns made after 30 days from the invoice date are not eligible for credit, and the sale will be considered final.