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What are reconciliation line items on my invoice, and how are returns or payment corrections handled?

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Written by Wayward
Updated over a week ago

Reconciliation line items are added when returns, cancellations, or updated sales are recorded after a previous month’s invoice was finalized. Any differences are corrected on the next invoice as either a credit or additional charge. Reconciliations are processed at the brand level, meaning that if you have multiple brands synced under your Wayward account, the reconciliations will be summed across all brands.

How it works:

  • Any over- or under-billed amounts from the prior invoice are reconciled on your next invoice, either as a credit or additional charge.

  • This includes returns, canceled orders, late data, and additional sales captured within the 14 day Attribution window.

Attribution:

  • Returns and cancellations are tracked for up to 90 days from the invoice date. If a return or cancellation occurs within this window, a reconciliation adjustment will appear on your next invoice.

  • There is also a 14-day Attribution conversion window after each month’s end during which additional sales may be tracked. These can result in Attribution Reconciliation line items on your invoice.
    Example: A product purchased on 4/18/24 is invoiced on 5/10/24 and returned on 5/28/24. You will receive a credit on the next invoice as a reconciliation line item for the return.

Associates:

  • Returns are tracked for up to 30 days, but commissions for these sales are considered final.

  • Late or corrected data from publishers may result in reconciliation adjustments on the next invoice.


How to calculate the Reconciliations Line Items on your invoice:

  1. Identify the reconciliation line item on your current invoice.
    Look for the Associates or Attribution reconciliation for the previous month.
    Example: “September 2025 – ALL BRANDS – Associates Reconciliation Usage.”

  2. Open the invoice from the previous month.
    Example: Open your September invoice.

  3. Log in to Wayward and go to the correct analytics tab.
    Navigate to either the Associates Analytics tab or the Attribution Analytics tab, depending on the type of reconciliation you are reviewing.

  4. Filter Wayward data to the same month referenced in the reconciliation line item.
    Example: Filter sales to “Associates – September.”

  5. Compare the totals.
    Compare the total sales or fees shown in Wayward for that month with the total amount billed for that same month on the previous invoice.
    Example: Compare the total Associates September usage fees from Wayward with the total Associates September usage fees shown on the September invoice.

  6. Confirm the difference.
    The difference between these two totals should match the reconciliation amount that appears on your current invoice.

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