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The app isn't showing the correct information

How to refresh your app to show the correct, up to date information

Written by NUCO Travel

Not all booking information is populated on the app until around 3 days before departure, but this will all be completed before you depart.

To refresh the information on your app you can either:

  1. Press the refresh icon at the top right until it shows a green tick

  2. Log out of the app completely, close the app, re-open the app and log back in again

  3. Check for any app updates and repeat the 2 steps above

If you'd like to check your booking options and details, please log in to your account to view your booking summary.

If you'd like we can resend your booking confirmation email, just ask to speak to a member of the team and we can send this over to you, this will show all of your booking items with prices whilst we continue to populate the app.

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