Not all booking information is populated on the app until around 3 days before departure, but this will all be completed before you depart.
For example, ski rentals or event tickets may only appear closer to your departure date.
To refresh the information on your app you can either:
Press the refresh icon at the top right until it shows a green tick
Log out of the app completely, close the app, re-open the app and log back in again
Check for any app updates and repeat the 2 steps above
4. Use the “Switch Trip” or “Can’t See Your Trip?” option to select the correct trip if you have multiple bookings.
Uninstall and reinstall the app to clear cached data and refresh your session.
Some booking sections, such as accommodation or events, may remain locked until you complete the transport section of your booking. Ensure your arrival and departure details are entered to unlock these options.
If you'd like to check your booking options and details, please log in to your account to view your booking summary.
If you'd like we can resend your booking confirmation email, just ask to speak to a member of the team and we can send this over to you, this will show all of your booking items with prices whilst we continue to populate the app.