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Client Portal: Features & Access Guide

Overview of the features and tools available within the Client Portal.

While the platform is a collaborative space, the Client Portal is specifically streamlined to help members manage their personal household data, estate documents, and document storage.

The Client Portal is designed for self-service, allowing members to stay organized and take action on their estate plan. Below is a breakdown of the core modules and specialized tools available to clients.


Core Portal Modules

These features are generally available to all clients to help them manage their daily financial and estate lives.

  • Home Dashboard: The central landing page providing a high-level overview of recent activity and plan status.

  • Document Center: Where clients create and manage their estate documents (Wills, Trusts, etc.) using our intuitive document wizard.

  • The Vault: A secure, categorized digital filing cabinet for all sensitive documents. Categories include:

    • Identification, Family, Estate Planning, Taxes, Work & Business, Contacts, Assets, and Miscellaneous.

  • Assets & Balance Sheet: An overview of household assets and a detailed Ownership Balance Sheet to track net worth.

  • Estate Management: * Order History: Track print orders and notary requests.

    • Document Wizard: The step-by-step flow for drafting legal documents.

  • Settings: Access to Personal Info, Security.

This matrix provides an overview of the core features available in the Client Portal, organized by their primary function and the specific capabilities they offer.

Client Portal: Core Feature Matrix

Module

Primary Purpose

Key Capabilities

Home Dashboard

High-level Overview

Monitor the current status of your estate plan and assets from a single landing page.

Document Center

Estate Creation

Access the Document Wizard to create and edit documents for drafting, such as Wills and Trusts.

The Vault

Secure Storage

Store and categorize sensitive files (Identification, Family, Taxes, etc.) in a secure digital environment.

Assets & Balance Sheet

Net Worth Tracking

View a detailed Ownership Balance Sheet and a comprehensive overview of all household assets.

Estate Management

Execution & Logistics

Track Order History for print and notary requests; manage the end-to-end document drafting flow.

Settings

Security & Privacy

Manage personal profile information, update security credentials, and configure Emergency Access.


A Closer Look at the Vault

The Vault is designed to keep your most important documents organized and accessible. To ensure nothing is overlooked, it is divided into the following categories:

  • Personal & Family: Identification, Family, and Contacts.

  • Financial: Assets, Taxes, and Work & Business.

  • Legal: Estate Planning and Miscellaneous.

The Role of the Review Panel

When working within the Document Center, the final "Review" step is the most critical. This is where the platform:

  1. Saves all your recent changes.

  2. Regenerates your PDF documents to include updated data.

  3. Validates that no required information is missing (indicated by a red notification if an error is found).


Pro Tip: Use the Emergency Access feature in your Settings. This allows you to designate a "Successor" who can be granted access to your Vault in the event of an emergency, ensuring your family has the information they need when it matters most.


Specialized & Conditional Features

Feature

What it does

Access Type

Estate Visualizer

An interactive visual to understand the estate plan by converting plan data into a clear visual report.

Conditional (based on state of document- must be fully drafted to view)

Mobile Notary

The ability to order and pay for a notary to visit your home to finalize the estate plan.

Client and advisor access

Deed Preparation

Professional assistance in preparing real estate deeds for a trust through our integration with Dec Law.

Client and advisor access

Consult an Attorney

A link to request time with a legal professional through the attorney network.

Client-only


Privacy & Security Settings

The Client Portal contains specific security tools that are not available in the Advisor view:

  • Emergency Access: This allows the client to designate "Successors" who can access their Vault in the event of an emergency.

  • Security & Privacy: Detailed controls over MFA (Multi-Factor Authentication) and data privacy preferences.


FAQ

Can I see the "Tax Planning" module my advisor uses?

No. The full Tax Planning suite is an advisor-only operational tool. Clients can view the results of tax planning via reports shared to their Vault , but the modeling environment is restricted to advisors.

How do I get access to the Estate Visualizer?

The Visualizer is unlocked upon the successful completion of your estate documents. If you have finished drafting but the Visualizer is still unavailable, please ensure all required data is finalized in the Review Panel.

The Review Panel is the final step in the document workflow; it is where your changes are saved and your PDF is generated. You can jump to this panel at any time using the left-hand navigation menu. If any required information is missing, a red notification box will appear at the top of the Review Summary. Simply click "Make Changes" to resolve these items, then return to the Review Panel to confirm the document is complete.


Is the Vault shared?

Yes. Documents uploaded by an advisor for a client (and vice versa) appear in the shared Vault, depending on the folder permissions set during the upload.


Collaborative Workflows: Remember that while you have your own view, your advisor can see the documents you upload to your Vault. This allows them to provide real-time feedback on your plan without you having to email sensitive files.

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