The "clocks" on new Internet leads in Web Control for the purpose of Average Response Reports begins when a New Internet lead arrives in Web Control during your dealership Business Hours.
The "clock" will run until the salesperson in Web Control sends a response.
"Clock stopping" actions in Web Control are:
Email Sent
Cell Phone Text Forwarding Response
Phone Call Note saved
Meeting Note saved
Note: Not all OEM's will accept these responses as "clock stoppers." Please refer the OEM Clock Stopper article for a list of accepted Web Control actions per OEM.