If you are unable to submit a Google Authenticator reset application directly through the system, please submit it through the following form:
FAQ
Q： Why can't I withdraw funds after resetting?
A： Your withdrawal function will be restricted for 72 hours after the reset.
Q： I see "Operation is not allowed after high risk behavior" when I try to withdraw. What does this mean?
A： This message means a temporary withdrawal hold is still active on your account. A recent security change — such as resetting Google Authenticator, unbinding your email or phone number, or resetting your password — starts this hold automatically.
The hold lifts on its own. It lasts 72 hours when we process the change for you, as with this form or the self-service reset page, or 24 hours if you made the change yourself in your account security settings. No action is needed — please try your withdrawal again once the time has passed.
Q： How to answer verification questions? Registration time, nickname, trading pairs, etc.
A： 1. Registration Time: (Registration typically generates system emails or text messages with a verification code. Please trace back the registration date through such communications. Providing the year and month is sufficient.)
2. Nickname: (Please answer with the nickname you set for your Webot account. If you didn't set one, please answer "None".)
3. Common device model names: (e.g., iPhone 16 Pro)
4. Trading Pair with Bot Type: (e.g., Grid Bot ETH/USDT)
5. Account Asset Information: Provide total assets in USD or 2–3 main tokens with amounts (e.g., 5000 USD / 0.5 ETH & 0.1 BTC).
Q： How long does the review take?
A： Applications are usually reviewed and processed within 1–3 business days. We will email you the result. After the reset, withdrawals are restricted for 72 hours.
Please get in touch with Webot Support if you have any other questions.