Withdrawing funds from your Webot account is simple and secure. This guide walks you through the process of transferring USD from your trading account directly into your bank account.

Before you can withdraw USD, ensure that your Webot account is fully verified and your ID document is not expired and does not expire within the next 30 days:

If you had been using Webot and verified using a document with an expiry date, such as:

If your ID is expired or expires within 30 days, the app and website ask you to update your ID before you can choose a withdrawal method. Upload your new ID when prompted; once it is approved, you can withdraw. If you still cannot withdraw after updating, contact Webot Support.

If you have recently deposited your account through USD deposit methods such as Bank Account (ACH), Debit Card, and Wire Transfer, each of the deposit methods has varying deposit holding times, and this will prevent you from being able to withdraw the funds.

Best to check your withdrawable time before making any asset conversion or withdrawals. Please click here to check the steps for withdrawable time.

Once everything checks out, you are ready to convert assets into USD.

Before you can withdraw the USD, all traded assets are in their respective currencies. If you bought BTC, your assets are in BTC even though your account dashboard indicates your account is in USD($) denomination; it is calculated altogether, hence the assets need to be converted into USD.

If you need to perform a Convert, please navigate to the following path:

To convert your assets into USD, please refer to our guide for step-by-step instructions. Once the conversion from cryptocurrency to USD is complete, your funds will be ready for withdrawal.

If your asset has no direct USD trading pair, you will need two conversions. Convert the asset to USDT first, then convert USDT to USD. You can see which pairs are available under the margin-currency tabs (USD, USDT, BTC, USDC) on the trading page. For example, PI (Pi Network) is currently listed against USDT only, so the route is PI → USDT, then USDT → USD.

We currently offer two methods for fiat withdrawal: Bank Account (ACH), powered by Bridge, and Bank Wire Transfer. Please navigate to the withdrawal page using the following paths:

$8 fee, up to $10,000 per withdrawal, usually arrives the same day, but can take up to 5 business days.

First time only: set up Bank Account withdrawals

1. Select [Bank Account], then tap [Set up].

2. Bridge, our payment partner, opens. Read the terms and tap [Accept].

3. Webot sets up your bank withdrawals. This usually takes 1–5 minutes, but can take up to 1 business day. If asked, answer a few questions about where your money comes from (about 2 minutes).

4. Link your bank account: enter the bank name, the 9-digit routing number, the account number, the account type (Checking or Savings) and the billing address. The account must be in your own name. PO Boxes are not accepted.

If you already had an approved US bank account in your name for USD withdrawals, it is added to your Bank Account list automatically after setup, so you do not need to link it again.

5. We verify that the account belongs to you. This usually takes up to 1 business day. If asked, upload one document that shows your name and account number (PNG, JPEG, JPG or PDF, 10 KB–10 MB).

Every withdrawal

6. Select your bank account and enter the amount. You will see the fee and the amount you will get.

7. Check the details on the [Review withdrawal] screen and confirm.

8. Verify with your Passkey or Google Authenticator.

9. You will see "Withdrawal submitted". We will email you when it is complete.

$20 fee, usually 3–7 business days.

Select [Bank Wire Transfer].

Once you are on the Withdraw via Wire Transfer page, please provide and submit the following details to ensure a smooth transaction:

1. Phone number and amount: Enter your phone number (withdrawals can only be sent to a bank account in your name), then the amount you wish to withdraw (before fee). The Bank Wire Transfer fee is 20 USD. You will see the estimated final amount you will receive after the fee is deducted.

2. Bank Information: Enter your bank account details, including the ABA routing number, Bank Name, and Account Number, followed by your personal information.

3. Verification Document: Upload a proof of bank account ownership that clearly shows your name and account number for verification purposes.

4. Submission: Double-check all entered information and uploaded documents. Once confirmed, click [Submit] to successfully initiate your fiat withdrawal.

5. Security verification: Enter the code sent to your bound email address to confirm the withdrawal. You must also have a Passkey or Google Authenticator before you can withdraw.

Q: What is the standard timeline for withdrawals to be processed?

A: It depends on the method:
- Bank Account (ACH): usually the same day, but can take up to 5 business days. The estimated arrival is shown on the Review withdrawal screen. Once the payment is sent to your bank, it cannot be cancelled.
- Bank Wire Transfer: normally 3-7 business days.
Delays may occur due to public holidays or banking system processing times. If your funds have not arrived after 7 business days, please contact Webot Support for assistance.

Q: How long does bank account verification take?

A: It depends on the method:
- Bank Account (ACH): usually up to 1 business day.
- Bank Wire Transfer: normally 5-7 business days from when the request is created. An enhanced audit can take 14 business days or longer. Contact Webot Support if it passes 14 business days.

Q: My Bank Account (ACH) setup is taking long or failed. Can I still withdraw?

A: Yes. If your setup was rejected, Bridge asks for more documents, or the review takes longer than 24 hours, tap [Withdraw with another method] to withdraw to your previously linked bank account with our previous withdrawal method ($12 fee). You can also withdraw by Bank Wire Transfer ($20 fee, 3-7 business days). Once Bridge approves your account, Bank Account (ACH) is used again automatically. If your SSN/TIN has not been verified, you cannot set up Bank Account (ACH) withdrawals; please use Bank Wire Transfer.

Q: Why did my Bank Account (ACH) withdrawal fail?

A: The message in the app tells you why. Common reasons: your bank returned the transfer (check the routing and account numbers), the linked bank account is closed (link a new one), or your SSN could not be verified (tap [Update your SSN]). When a withdrawal fails, the amount is refunded to your Webot account, usually within one business day, and we let you know by email. To correct your bank details, select the account on the withdraw page and click [Update bank details] (app and website), then try again.

Q: What types of supporting documents are accepted for verification?

A: For Bank Wire Transfer, the proof must clearly contain your full name and your bank account number. We accept a Bank Statement, a Bank Credentials page, or an official letter from the bank. We strongly recommend providing a Bank Statement to ensure your verification passes smoothly.

Q: Why must my bank details match my supporting documents?

A: To ensure the security of your funds and maintain regulatory compliance, you can only withdraw to a bank account that matches your Webot identity verification (KYC). Therefore, the receiving bank account details and your supporting documents must match. We check this automatically, so you do not need to compare them yourself. If you have changed your legal name recently, contact Webot Support first.

Q: Are there any restrictions on the receiving bank account?

A: Yes. The receiving bank must be the account owner’s name (matching your Webot KYC), and we do not support third-party recipients or Joint Accounts. Additionally, the minimum withdrawal amount is 50 USD. For information on limits and fees, please refer to our Withdrawal Methods Article.

Q: Why is my withdrawal failing even though my information is correct?

A: This might be because your ID is expired or expires within 30 days. Update your ID when the app or website asks you to, then try again once it is approved. If you still cannot withdraw, contact Webot Support.

Q: I can't find a single document from my bank that shows both my name and account number. What should I do?

A: For Bank Wire Transfer: if your online banking doesn't provide a combined document, please contact your bank and request a formal "Bank Verification Letter" or a "Full Account Statement." These official documents are specifically designed to include all your credentials on one page to satisfy verification requirements.

Q: Can I send multiple separate documents to prove it’s my account?

A: For Bank Wire Transfer, our system currently only supports a single file upload. If you cannot get a single document from your bank, you must merge your documents into one PDF or a single photo collage.

Q: Why was my bank account verification declined?

A: For Bank Wire Transfer, common reasons:

Submit a new withdrawal request with a corrected document, or contact Webot Support.