1. Why is Pionex.US upgrading to Webot?
Brand Evolution: Webot is the official brand upgrade of Pionex.US, meticulously designed to provide localized services that meet the specific needs of our US users.
Next-Gen Performance: Built on a native architecture, Webot delivers a significantly smoother and more responsive trading experience.
2. Do I need to re-register or manually transfer my assets?
Seamless Login: No new registration is required. You can log in to Webot directly using your existing Pionex.US email and password.
Automatic Sync: Your funds, positions, trading history, and referral codes have been automatically synced 1:1.
Asset Security: All assets are backed by a 1:1 reserve, ensuring your funds are secure and available for withdrawal at any time.
3. What new features does Webot support?
2025 Tax Reporting: Official IRS-standard tax reports for the 2025 fiscal year will be available exclusively on Webot.
SSN/TIN Updates: The ability to update your SSN/TIN will be provided exclusively on the Webot platform.
Future Innovation: Moving forward, all new feature releases and system updates will be conducted solely on Webot.
4. Is Webot trustworthy?
48-State Compliance: Webot is an officially certified Money Services Business (MSB) with NMLS ID: 2284360, operating under strict multi-state regulatory oversight.
5. Why are Candlestick Charts and Limit Orders missing on the Webot App?
Phased Rollout: Webot is currently in a phased release cycle. Candlestick charts and Limit Orders are expected to launch in an upcoming update around January 15, 2026.
Dual-App Strategy: If you require these specific features for immediate trading, we recommend using both the Pionex.US and Webot apps side-by-side for now. You can monitor markets on the legacy app while utilizing the latest tax and AI tools on Webot.
6. Is there a difference between the Web version of Webot and Pionex.US?
Functional Parity: Currently, there are no functional differences between the Webot and Pionex.US web platforms.
Web Roadmap: All future web-based updates and feature enhancements will be implemented exclusively on the Webot domain.
7. How do I start the migration?
Download the App: Search for “Webot” in the Apple App Store or Google Play Store.
Direct Login: Use your original Pionex.US account credentials to sign in.
Start Trading: Experience the next generation of intelligent trading.