We fully understand the need to get in touch with the artisan before you book, or even afterwards, to ask questions or get more information.
It's crucial to contact Wecandoo first as we handle all communication protocols with artisans to ensure clarity, convenience, and efficiency in your inquiries.
Above all, please note that we work hand in hand with our artisans, and are therefore the first point of contact between you and them!
Artisan communication is primarily managed through emails, ensuring an organized inquiry process. Direct phone numbers or alternative contact methods are only provided after a booking is confirmed.
Wecandoo maintains these protocols to protect the privacy of artisans while ensuring users have a reliable way to communicate post-booking.
So if you have any queries, don't forget to contact us first, so that we can give you the information you need, or redirect you if necessary.
Please remember to contact us via our chatbox on the bottom right, or by email via hello@wecandoo.com, and to provide the following information so that we can get back to you as quickly as possible:
Please be aware that some artisans may have automatic email responses, which can occasionally delay replies. If immediate assistance is needed, Wecandoo will address your concerns directly before coordinating with the artisan.
To avoid potential delays in planning, it’s recommended to confirm your workshop reservation early, especially if additional communication with the artisan is critical.
Which workshop / craftsman are you talking about? With nearly 4,000 workshops on our site, the more information we have, the more efficient we'll be in getting back to you. Ideally, you should send us the exact name of the workshop, its town and the name of the artisan.
And don't forget to specify your request!
If you have any questions, please feel free to contact us via our chatbox or by email at hello@wecandoo.com
See you soon!
Wecandoo team