FAQs

πŸ™‹πŸΎβ€β™€οΈ You've got questions, we've got answers

Najette avatar Ellen Werle avatar
69 articles in this collection
Written by Najette and Ellen Werle

Fix β€˜β€™Recording stream error’’ for Windows

You may encounter this error while starting to record a video using the Weet Chrome plugin on Windows
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Customize your account for your company

Add your logo and branded video backgrounds
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Can I get started for free?

Do I need any credit card information to use Weet?
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How can I allow another person to edit and download my weet?

Change authorization levels so others can edit, download, and even take ownership of your weet.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

What are my payment options?

How can I pay for my Weet subscription.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How will you bill me?

Learn how Weet's billing process works.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Can I add more creator members to my workspace even if I already hit my number of seats purchased?

Learn how to add more seats than you initially signed up for
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

What happens if I hit my 10 video history limit on the free plan?

Learn more about Weet's 10 video limit on the free plan.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Why can users share weets in a private Channel that they are not a part of?

Users who are not a part of a private Channel are sharing weets to that channel.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

If I move a weet from one Workspace to another, do I have to send a new link to my audience?

Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Why can't I record more than 8 minutes per weet (even if I upgrade to the business version)?

Why is my weet video length limited to 8 minutes?
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Do I get a refund if I deactivate creator members from my Workspace?

What happens to my bill if a creator is removed from a Workspace?
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How to upgrade your Weet plan

Learn how to upgrade your Workspace to the Business or Enterprise option
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How do I move a weet video between Workspaces?

Move weets between your Personal and other Workspaces quickly.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How to Edit Transcripts

Easily edit your captions and transcripts!
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How do I upgrade my Workspace?

If you find yourself needing more than the 10 weet video limit allows, you can upgrade your Workspace for unlimited video storage.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Fix Chrome recording error for Mac

You may encounter this error while starting to record a video using the Weet Chrome plugin on Mac
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Why are the names of my Channels changing?

I thought a Channel had disappeared, but it was renamed.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Unable to share your weet? Try this!

Are you having a privacy issue when trying to share your weet?
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Why do I have to reset my password, even though I know my credentials are correct?

Are you being asked to reset your password unnecessarily, but then able to log on just fine after doing so?
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Where can I submit product feature requests?

Can I share my ideas and feedback for Weet?
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

My team wants to cancel its subscription. How do we do that? Can we get a refund?

Learn how to cancel an account
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

We need to add new users to our team. How will that be billed?

How are new users billed?
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Our team has several accounts which are not actively used, but we don’t want to disable. Do we still have to pay for them?

Does Weet charge for accounts that are not being used?
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Can I use Weet for free?

Is there a free version of Weet available?
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Can I upgrade Weet just for myself, instead of upgrading everyone in our Workspace?

How do plan upgrades work?
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Do I get a refund if I cancel?

How is my bill calculated when members leave a Workspace?
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

What are my payment options?

How, when, and where do I pay?
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

What is the difference between private and public Channels?

Learn when to use private vs. public Channels
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Is there a discounted plan for Schools and Education?

Learn about Weet for Education!
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

What happens when my team or I need to access weets beyond the limited history available with the Free plan?

Understand your options if the limited video history is an issue for you.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Can I start a free trial of paid plans?

Learn about our free trial options for Business and Enterprise plans.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

What is the difference between a personal and team Workspace?

Learn how to organize your weets to optimize for privacy and professionalism.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How do I create custom virtual backgrounds for my camera?

Upload your own footage and photos for a custom virtual background.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Who can I add to my Workspace?

Learn how to manage Workspace members.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How to cancel background noise when recording your Weet

Learn how to use Weet's noise cancellation feature
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

What is a Workspace and how do I create one?

Learn how to organize and optimize your Weet experience.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

What are Channels and how do I create one?

Use Channels to organize your info across teams, projects, departments, and more.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Can I hide my webcam?

Learn how to hide your video (we call it a sticker) on your Weets
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

What is a Chapter and how do I create one?

Learn how to utilize Chapters to better organize your videos and information.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Unable to Download a Weet? Here's the fix!

Is the option to download your Weet not working? Follow these quick steps to fix this.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Mac Camera + Mic Access

Grant your browser access to your Mac computer's camera and microphone in System Preferences
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How to use subtitles

Learn how to use Weet's voice transcription feature to provide closed captions
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Why is Weet better than Google Meet?

Discover 5 reasons why Weet is easier to use and more effective
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How to get the Weet Slack integration

Want to use Weet on Slack? Follow these instructions.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How to enable screen share on Chrome Mac

What to do if you get the error "impossible to get screen device"
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Does Weet have a time limit?

Is there a limit to how long I can record with Weet?
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

What analytics does Weet offer?

Discover the data you can collect about your Weets and views!
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Try these quick fixes if you can't record your Weet

Stuck? Start here to get unstuck.
Najette avatar
Written by Najette
Updated over a week ago

Which Browsers Are Supported by Weet?

Get browser download links for Weet compatible browsers
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How do I embed my weet into another web page?

Discover how to embed your Weet anywhere!
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How many people can I share my Weet with?

Is there a limit to how many times a Weet can be shared?
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How do I comment on a Weet with a screen recording?

Discover all the options Weet gives you to collaborate!
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How do emoji reactions work in Weet?

Check out Weet's fun collaborative emoji reaction tool
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How do I invite someone to collaborate on my Weet?

Invite users to add to or edit your Weets
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Why won't my microphone or camera record audio or video?

Mic or camera not working? Ensure your browser has permission to use them from your browser's settings
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How can I optimize the screen ratio when recording my screen?

Learn how to eliminate extra space while you screencast and make your Weet look perfect
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How do I download my weet?

Learn how to download your Weet to your local device as an .mp4 video file.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How do I change the camera and audio settings for my Weets?

Discover how to edit your Weet recording settings
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How to change your Weet sharing settings

Determine who can edit and comment on your shared Weets
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

What is the difference between Weet and a video conference platform such as Zoom or Meet?

🐝 Why is Weet the bees knees?
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How do I contact Weet support?

Get the help you need, when you need it.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How are Weets organized on my homepage?

Discover how your Weets are sorted on the My Weets page
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How to change the title of your weet

Update and rename your weet title any time
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Which devices can run Weet?

Discover which browsers and devices work with Weet
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

Does Weet have native apps for iOS and Android?

Discover the Weet app for iOS and Android!
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How do I choose a camera filter or virtual background?

Spice up your video recordings with these fun options!
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How do I change my Account settings?

Edit your profile, including your notifications, email, password, and more!
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago

How do I delete my Weet account?

Learn how to quickly and permanently delete your account.
Ellen Werle avatar
Written by Ellen Werle
Updated over a week ago