FAQs

Check out our Frequently Asked Questions below 👇

Will avatar Lauren avatar
23 articles in this collection
Written by Will and Lauren

What are your opening hours?

Find our our store opening hours
Will avatar
Written by Will
Updated over a week ago

How do I give feedback?

If there's something you want to tell us, we want to hear
Will avatar
Written by Will
Updated over a week ago

Where do you deliver?

Find out if we deliver to you
Will avatar
Written by Will
Updated over a week ago

What packaging do you use?

How do your products come packaged
Will avatar
Written by Will
Updated over a week ago

Where does Weezy source its products?

Where we get out produce from
Will avatar
Written by Will
Updated over a week ago

How does Weezy work?

How we deliver local produce in minutes
Will avatar
Written by Will
Updated over a week ago

Discount codes with spirits, tobacco, or vape products

Discount codes with spirits, tobacco, cigarettes, and vape
Will avatar
Written by Will
Updated over a week ago

Website or app problems

If you're having an issue with the app or website
Will avatar
Written by Will
Updated over a week ago

Can I tip my lovely rider?

Giving a tip to your rider
Will avatar
Written by Will
Updated over a week ago

How to cancel an order

If you would like to cancel an order
Will avatar
Written by Will
Updated over a week ago

When will my order arrive?

Order delays and estimated delivery times
Will avatar
Written by Will
Updated over a week ago

My order is 'Completed', but it's not arrived

Order status and not receiving an order
Will avatar
Written by Will
Updated over a week ago

My promo code isn't working

When you're trying to apply a discount code, but it's not working
Will avatar
Written by Will
Updated over a week ago

I can't complete a payment

For payment issues
Will avatar
Written by Will
Updated over a week ago

Updating, adding or removing something from my order

When you've forgotten something, or made a mistake
Will avatar
Written by Will
Updated over a week ago

Delivery notes or address updates

Clarifying or changing your address for a delivery
Will avatar
Written by Will
Updated over a week ago

My order has taken longer than 15 mins

More information about delayed deliveries
Will avatar
Written by Will
Updated over a week ago

Order issues: Missing, incorrect, spoiled or damaged items

If there's a problem with an item(s) like it's missing, incorrect, spoiled, or damaged.
Will avatar
Written by Will
Updated over a week ago

Received a Flyer but we don't deliver to your address?

Lauren avatar
Written by Lauren
Updated over a week ago

Product out of stock?

Lauren avatar
Written by Lauren
Updated over a week ago

Product Substitution

Lauren avatar
Written by Lauren
Updated over a week ago

Where do Weezy products come from?

Lauren avatar
Written by Lauren
Updated over a week ago

Referral codes

Lauren avatar
Written by Lauren
Updated over a week ago