Skip to main content
How Borzo works

A quick guide to get you started

Updated over a week ago

Borzo is a low-priced same-day delivery service available in Mumbai, Delhi, Kolkata, Pune, Chennai, Bengaluru, Hyderabad, and Ahmedabad.

Our service connects the customer, who needs to deliver, with the courier, who is ready to do it. 

There are two ways to place an order:

In most cases, the courier will be assigned within 10 minutes. In rare cases, it can take up to an hour to find a courier. For example, if you book a courier on Friday, which is the busiest day of the week, or if the route is unattractive to the couriers.

Track the courier

You can track the courier in real-time in your Cabinet on the website or in the mobile app. 

Edit order

You can add or remove addresses from order while it is being processed.

Notifications

The recipient will receive a text message with the courier's mobile number. The courier will call every recipient before arriving. You will get a message after the courier has delivered to an address.

Courier rating

Once the order is complete, rate the courier to improve our service. If you rate the courier on a scale from 1 to 3, the courier will never be assigned to you again. If you rate courier 5, he will become your "preferred" courier and you will be able to choose him from Preferred Courier's list in your Cabinet.

Customer support

Our support team is here to help you with any questions from 09:00 to 21:00.
​ 

Did this answer your question?