Performance
Everything you need to know about Driver Metrics
15 articles
Leaderboard Metrics - RatingHow does the Rating metric work?
Leaderboard Metrics - Acceptance RateHow does the Acceptance Rate metric work?
Leaderboard Metrics - Reliability RateHow does the Reliability Rate metric work?
Leaderboard Metrics - Return RidesHow does the Return Rides metric work?
Leaderboard Metrics - ExperiencesHow does the Experience metric work?
How Does the Driver Leaderboard Work?Description of the leaderboard metrics, how to improve them and what to do in case the metrics decrease
Flag Re-evaluation PolicyThis policy explains how a driver can dispute a penalization flag that was issued after a customer complaint case
How Do I Improve my Leaderboard Position?Tips on how to improve your leaderboard position
How do Groups for Drivers work?A FAQ section for how driver groups work
Driver Groups Metrics - Extra rides
Why Did my Review Rating Go Down?Below are the steps to follow in case of a bad review
Why am I not Receiving Transfers that Some of my Colleagues Receive?How the Leaderboard works when assigning transfers
What Type of Transfer Requests Will I Receive?Which transfer requests are there? How can I recognize a personal transfer request from a broadcast or a Welcome Experience request?
Leaderboard - Hailing a transferHow does the hailing of a transfer take into account the leaderboard position of a driver
Acceptance Quota