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When am I entitled to a payment refund?

You are entitled to a refund if you cancel 24 hours or more before your transfer pickup time. No compensation is offered if you cancel less than 24 hours before the pickup time.

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Written by Welcome Admin

You are entitled to a refund if you cancel 24 Hours or More before your transfer pickup time
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When canceling you have the below options to receive compensation:

  • Flex Coupon: An open date coupon for a new booking, valid for 1 year from the date of issuance. You can use it at any of our destinations. The coupon is sent via email immediately when you cancel your transfer.

  • Refund: The refund will take 3 to 5 business days to be processed.

In order to check whether a refund has been completed, you will need to reach out directly to your financial institution (Bank, Paypal, GooglePay) and access your billing account.

Once a refund is processed you will see the amount credited back from "Welcomepickups.com INTERNET" . Kindly note that there may variances on the visual representation based on your financial institution

If you wish to cancel a transfer that is happening in less than 24 hours, we are sorry to inform you that we will not be able to offer you any form of compensation
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For more information you can read our full Traveler Refund Policy here.
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