I Already Have a Transfer
Already booked a transfer? Have a look at the most common questions
By Welcome1 author4 articles
How do I access my Welcome Pickups booking?Access via confirmation email's "Manage your Booking," site at welcomepickups.com > "My booking," or Traveler App: download, sign in via Profile, select access to view trips.
How long will my driver wait for me?Complimentary waits: 60 min airports, 30 min ports/stations, 15 min others, from pickup time. Extra: €6/15min Sedan, €9 Minivan, €12 Minibus, cash to driver.
Why did I receive an email notification asking me to correct a detail of my transfer?Welcome checks details (phone, email, duplicates, address, airport, flight no., time). Email sent for inconsistencies; update booking to avoid cancellation/compensation.
I would like to submit a complaint. How should I proceed?Submit via chat bubble: select "Are you a traveler," relevant option; detail issue, booking no., docs. Support assists now or in 5 business days if escalated.