Wellin5 Help

How to use Wellin5

How to sign up, book, cancel/reschedule, and join your video session.

Our Most Popular Q & A's

Here are the Q & A's we are asked most often on helpchat.

About Our Counsellors

Learn more about our counsellors' qualifications and experience.

Insurance Coverage & Employee Benefits

How to receive reimbursement for your Wellin5 sessions.

Pricing

How much does a video counselling session cost?

Joining Your Video Session

How to join your video session.

Cancellation & Late Policy

If you need to cancel or you are late for your session, learn more here.

Questions about child and couples counselling

Learn more about the types of counselling Wellin5 provides.

Tips & Tricks

How to get the most out of your Wellin5 experience.

Wellin5 Case Notes, Letter of Confirmation & Legal Records

Find out if and how you can request a letter of confirmation or case notes from your counsellor.

Improving Your Internet Connection

Here are some articles to help you improve your internet and have a successful online session.

Wellin5 Updates

Learn more about current and upcoming changes to the Wellin5 system and policies.

Subscriptions

Learn more about Wellin5's subscription service