In order to have a successful online counselling session on Wellin5, it is important that you have a good internet connection. This will help avoid any connection issues or interruptions.
If you are experiencing a poor internet connection, here are some steps to follow to improve your connection:
Go here > If you are not in your Wellin5 counselling session
If you are in your Wellin5 counselling session:
Restart your session:
End and restart your Wellin5 counselling session by clicking on the red end button.
Restart your session by clicking the red 'Start Session' button on your Wellin5 home.
Chat with our Client Services team on Helpchat
Try logging out and logging in again.
Try using a different browser. Wellin5 works best on Chrome and the following browsers: