Our Most Popular Q & A's

Here are the Q & A's we are asked most often on helpchat.

18 articles in this collection
Written by Brittany, Martin, and Pam

Insurance, Payments & Pricing

Is Wellin5 covered by insurance/employee benefits?

More information on insurance coverage.

Written by Martin
Updated over a week ago

What payment method do you accept?

Payment methods accepted by Wellin5.

Written by Martin
Updated over a week ago

Pricing

How much does a session cost and how to purchase a session.

Written by Martin
Updated over a week ago

Wellin5 Services

Do you offer email or text chat?

Learn about the type of online counselling we offer and our plans for the future.

Written by Martin
Updated over a week ago

Wellin5 Counselling Topics

A list of all of the topics and specializations covered by Wellin5 counsellors.

Written by Brittany
Updated over a week ago

How soon can I meet with my counsellor?

Wellin5's appointment booking and waiting times.

Written by Martin
Updated over a week ago

Where is Wellin5 available in Canada?

Find out where Wellin5 is currently available in Canada.

Written by Brittany
Updated over a week ago

I live outside Canada, can I use Wellin5?

Who can use Wellin5 online counselling services and where?

Written by Brittany
Updated over a week ago

Your Counsellor

What are our counsellors' qualifications?

Learn more about the Wellin5 online counselling team.

Written by Martin
Updated over a week ago

Do I pick my counsellor or am I matched?

Learn more about our client-counsellor matchmaking system.

Written by Martin
Updated over a week ago

How do I change to couples counselling?

How to change from an individual account to a couples counselling account.

Written by Brittany
Updated over a week ago

How do I change counsellors?

Learn about how to change your Wellin5 counsellor.

Written by Brittany
Updated over a week ago

Bookings & Cancellations

How do I book a video counselling appointment?

Learn how to purchase and book a video session with your counsellor.

Written by Brittany
Updated over a week ago

What is Wellin5's cancellation policy?

Learn about Wellin5's cancellation policy.

Written by Brittany
Updated over a week ago

How to use Wellin5

How do I join my video session?

Joining your video session from your Wellin5 home.

Written by Brittany
Updated over a week ago

What is the best browser for Wellin5?

Learn which browsers work best with the Wellin5 platform.

Written by Pam
Updated over a week ago

How to improve your wifi speed

Here are some steps for improving your internet connection.

Written by Brittany
Updated over a week ago

How to make the most of your Wellin5 experience

Tips & Advice for having a successful counselling session with Wellin5.

Written by Martin
Updated over a week ago