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Our Most Popular Q & A's
Our Most Popular Q & A's
Here are the Q & A's we are asked most often on helpchat.
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18 articles in this collection
Written by
Brittany,
Martin,
Pam
and 1 other
Insurance, Payments & Pricing
Pricing
Learn more about Wellin5's affordable pay-as-you-go and subscription options
Written by
Bailey
Updated over a week ago
Is Wellin5 Covered by Insurance?
More information on insurance coverage.
Written by
Martin
Updated over a week ago
What Payment Methods are Accepted?
Payment methods accepted by Wellin5.
Written by
Martin
Updated over a week ago
Wellin5 Services
Does Wellin5 Offer Email or Text Sessions?
Learn about the type of online counselling we offer and our plans for the future.
Written by
Martin
Updated over a week ago
Wellin5 Counselling Topics
A list of all of the topics and specializations covered by Wellin5 counsellors.
Written by
Brittany
Updated over a week ago
How Soon Can I Meet With My Counsellor?
Wellin5's appointment booking and waiting times.
Written by
Martin
Updated over a week ago
Where is Wellin5 Available in Canada?
Find out where Wellin5 is currently available in Canada.
Written by
Brittany
Updated over a week ago
I Live Outside Canada, Can I Use Wellin5?
Who can use Wellin5 online counselling services and where?
Written by
Brittany
Updated over a week ago
Your Counsellor
What are Wellin5's Qualifications for Counsellors?
Learn more about the Wellin5 online counselling team.
Written by
Martin
Updated over a week ago
How Am I Matched to My Counsellor?
Learn more about our client-counsellor matchmaking system.
Written by
Martin
Updated over a week ago
How Do I Change to Couples Counselling?
How to change from an individual account to a couples counselling account.
Written by
Brittany
Updated over a week ago
How Do I Change Counsellors?
Learn about how to change your Wellin5 counsellor.
Written by
Brittany
Updated over a week ago
Bookings & Cancellations
How Do I Book a Video Counselling Session?
Learn how to purchase and book a video session with your counsellor.
Written by
Brittany
Updated over a week ago
What is Wellin5's Cancellation Policy?
Learn about Wellin5's cancellation policy.
Written by
Brittany
Updated over a week ago
How to use Wellin5
How Do I Join My Video Session?
Joining your video session from your Wellin5 home.
Written by
Brittany
Updated over a week ago
What Is the Best Browser for Wellin5?
Learn which browsers work best with the Wellin5 platform.
Written by
Pam
Updated over a week ago
How to Improve Your Wifi Speed
Here are some steps for improving your internet connection.
Written by
Brittany
Updated over a week ago
How to Make the Most of Your Wellin5 Experience
Tips & Advice for having a successful counselling session with Wellin5.
Written by
Martin
Updated over a week ago