How to use Wellin5

How to sign up, book, cancel/reschedule, and join your video session.

12 articles in this collection
Written by Brittany, Martin, and Bailey

Signing up

How to Sign Up for Wellin5

How to sign up for an account with Wellin5.

Written by Martin
Updated over a week ago

Appointment Bookings

How to Book Your First Counselling Session

Learn about how to book your first appointment with your Wellin5 counsellor.

Written by Martin
Updated over a week ago

How to Book a Wellin5 Counselling Session

Learn about how to book an online counselling session on your Wellin5 home

Written by Brittany
Updated over a week ago

How to Reschedule Your Appointment

Learn about how to reschedule your appointment on your Wellin5 Home

Written by Martin
Updated over a week ago

How to Cancel Your Session

Learn how to cancel your appointment from your Wellin5 Home

Written by Brittany
Updated over a week ago

Where to join your session?

How to Join Your Video Session

Learn how to join your video counselling session on Wellin5.

Written by Martin
Updated over a week ago

Your Profile & Settings

How to Manually Set Your Time Zone

Learn how to manually set your time zone while travelling or living abroad

Written by Bailey
Updated over a week ago

How Do I Update My Email Address?

Learn how to update your email address with our client services team.

Written by Brittany
Updated over a week ago

How to Reset Your Password

Forgot your password? Follow these steps to update your Wellin5 password.

Written by Brittany
Updated over a week ago

How to Update Your Phone Number

Learn about updating your phone number for reminders and communication with your counsellor.

Written by Martin
Updated over a week ago

How to Learn More About Your Counsellor

Learn about how to view your counsellor's profile on your Wellin5 home

Written by Martin
Updated over a week ago

How to See Your Wellin5 Account Balance

Instructions on accessing your Wellin5 balance

Written by Brittany
Updated over a week ago