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Why can’t I make a deposit?
Updated yesterday

If you're depositing fiat (cash):

  • Make sure your identity verification is complete.

  • Check that you haven’t exceeded your deposit limits. You can check deposit limits based on your identity verification status here.

  • Ensure your card or payment method supports international or crypto-related transactions.

  • Try another payment method if your current one is not working.

If you're depositing crypto:

  • Ensure you're sending a supported token on the BNB Chain.

  • Double-check that you're using the correct deposit address.

  • Confirm that the transaction was completed on the blockchain.

  • Avoid sending unsupported tokens or using the wrong network.

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