1. What is crypto QR Pay and how does it work?
QR Pay lets you scan a QR code to pay directly from your TrustWallet balance. Simply scan the merchant’s code, confirm the amount, and your crypto payment is processed on-chain instantly.
2. What countries are supported?
Currently, QR Pay is available only in Vietnam. More regions will be added soon.
3. The QR code isn’t scanning - what should I do?
Make sure your internet connection is stable, your camera is clear, and the QR code is well-lit. Adjust your screen brightness or refresh the code if needed.
4. How long does a QR payment take?
Most payments confirm within seconds, depending on network conditions. You can check status in your TrustWallet transaction history.
5. Can I cancel a payment after sending it?
No. Once confirmed on the blockchain, crypto payments can’t be reversed. Always double-check before you send.
6. I paid but the merchant hasn’t received the funds - what now?
Check if your transaction shows as confirmed. If it’s pending, wait for network confirmation. If confirmed but not received, contact support with your Order ID.
7. How do I know a QR code is safe?
Only scan codes from trusted merchants or verified sources. Avoid codes sent via random messages or unofficial channels.
8. Why does it say “Invalid QR”?
This can happen if your internet is weak, the QR is blurry or dim, or your screen brightness is low. Try rescanning or refreshing the code.
9. Do I need to update my TrustWallet app?
Yes. Keep your app up to date to ensure smooth QR scanning and secure payments.
10. How can I contact support?
If a payment failed or funds didn’t arrive, reach out via the TrustWallet Help Center or Wello Support at support@wellowallet.com or use our messenger at https://intercom.help/wellowealth/en/ , and include your Order ID.