Who is Wellspace?

Wellspace is your new employee health and wellbeing provider. Your employer has partnered with Wellspace and this service is completely free for you to use.

Wellspace is a health technology company on a mission to improve mental and physical health and wellbeing by using cutting edge intelligent technology and data. The Wellspace model works through a cleverly designed smartphone application that can provide online access to mental health, physical health, nutrition and sleep resources and content. The system is 100% anonymous and designed to empower you to monitor your own health and wellbeing and make positive behaviour changes.

How do I complete the onboarding process?

Please follow the Wellspace onboarding document here: https://intercom.help/wellspace-0837578f8455/en/articles/5165129-wellspace-onboarding-process

How does Wellspace work?

Please follow the Wellspace user guide here: https://intercom.help/wellspace-0837578f8455/en/articles/4258930-wellspace-app-user-guide

Wellspace is asking for profile information during sign up within the app, why?

All profile information during sign up is voluntary and not mandatory. All information is 100% anonymous and not shared with your employer or any 3rd party. Wellspace use these insights to create anonymous cross industry and demographic health data insights to improve the service in the future.

My steps aren't correct last week, why?

Wellspace only pull steps through in an active competition week, so for example you can open the app on a Monday and then again on Sunday and it will pull all the data through from that week, after Sunday at midnight that competition is ended and we dont pull through historic steps from that week.

This way creates a fair competition to decide winners at midnight on Sunday and encourage users to engage with the app regularly.

How do I remove my name from the leaderboard?

Go to:

Settings

Privacy Settings

Click on your name so it appears white with a crossed out eye

You will now appear as "User" on the leaderboard

Where is the EULA and Privacy Policy?

You can access the EULA and Privacy Policy in the settings section of the app and below:

https://yourwellspace.com/wp-content/uploads/2020/07/YWS_EULA.pdf

Do you have an ICT Security Statement?

You can access the ICT Security Statement from the settings sections of the app and below:

https://yourwellspace.com/wp-content/uploads/2020/07/Wellspace-ICT-Security-Statement.pdf

Where is the Apple privacy policy?

Apple is very keen to emphasize how highly it prioritises your privacy. Data in the Health app is encrypted both on your devices and on Apple's servers, and if you have two-factor authentication turned on for your account (which you should), not even Apple can look at the health logs you've built up.

You can read Apple's privacy policy here

Where is the Google privacy policy?

Google's rather lengthy privacy policy is available here, split into sections, and covering data collected with Google Fit. Again, also check the privacy policies of any apps you connect to Google Fit. There's more on Google Fit specifically—the data it collects and why—available here.

What is Google Fit?
Once you tell Google Fit a little about yourself (gender, date of birth, weight, and height), you’ll see a quick walkthrough of the app’s two main activity metrics: Move Minutes and Heart Points. After that, you’ll find yourself on the app’s home screen.
There are three main sections of the Google Fit app: Home, Journal, and Profile. A brief description of each can be found below:
Home: The Home screen shows an overview of your current day’s activities and health metrics, including Move Minutes and Heart Points, steps taken, calories burned, distance traveled, heart rate data, and weight.
Journal: The Journal could also be referred to as a schedule or an agenda. It’s a simple, scrollable list of all your recorded activities, whether that be a short walk or a long swim.
Profile: The Profile page is where you’ll adjust your Move Minutes and Heart Points, as well as personal information.

Do I have to use Google Fit?
For those users that do not currently make use of a wearable (Garmin/Fitbit others will be added shortly) then Google Fit is the only way in which Wellspace can effectively engage with you as a user. We collect your step data every time you open the Wellspace app, but only once you have authorised us to do so, If however you don’t use a Garmin or a Fitbit then it is not necessary to use Google Fit. You can connect your account to Wellspace by going to settings on the app and choosing Data Sources and connect your Fitbit or Garmin. We will be expanding the list of wearables over the coming months, please send us some feedback as to your preferred wearable and we can add it to our list!

Apple HealthKit - Allow Wellspace access

You will need to allow Wellspace to read and write data within the Health app. To do this you will need to give Wellspace permission to access your Health app.You can see a list of apps that have access to your health and fitness data in the Sources section of the Health app. From here you can also enable all permissions for Wellspace.

Go to:

  1. Apple HealthKit

  2. Steps

  3. Data Sources & Access

  4. Apps allowed to read data

  5. Wellspace

  6. Select ON

My app keeps crashing, what do I do?

Please delete the application from your phone, head to the app store and search for "Wellspace" to download the latest version of the app.

I keep being logged out of the app, what's going on?

We regularly update the application and when this happens you will automatically be logged out of the app for the update to be installed. Log back into the app with your work email and Wellspace password and enjoy the new features.

My team isn't available during onboarding, what should I do?

Please select your Operating Region, Location or Department - this will be your Wellspace team.

Don't see your team? Choose the most relevant to you to progress and let us know in the chat icon in the bottom right hand corner of your screen which department you should be in.

Which phone will Wellspace work on?

Wellspace will work on iPhone and Android handsets.

Which apps and devices are Wellspace synced with?

Wellspace on iPhone syncs with Apple HealthKit and on Android syncs with Google Fit. You must download Google Fit separately if it is not preinstalled in your Android device. You can also sync to FitBit and Garmin applications and wearable devices. Wearable devices are not required to sync to FitBit and Garmin applications.

How do I sync Wellspace to supported apps and devices?

Please go to:

  1. Settings

  2. Data Sources

  3. Connect to App

  4. Connect to FitBit

  5. Connect to Garmin

  6. Allow cookies on sign up page

I have a wearable device that is not on the synced list, what do I do?

During onboarding you are prompted to sync with or to download either Apple HealthKit on iOS or Google Fit on Android. If your wearable device is synced with either Apple HealthKit on iOS or Google Fit on Android it will pull activity data into Wellspace. Alternatively you can download FitBit app, Strava or Garmin app with or without wearables and sync with these applications in the settings section of Wellspace.

How do I manually add steps?

In order to manually add steps you will need to add these to either Apple HealthKit, Google Fit, FitBit or Garmin applications which will then pull through to Wellspace. Because of the nature of our competitions, points and leaderboard for steps we haven't included and manual step feature within Wellspace.

How do I manually add steps to Apple HealthKit to add to Wellspace?

  1. Open the Health app and tap the Browse tab.

  2. Tap a category, like Activity.

  3. Tap a subcategory, like Steps.

  4. Tap Add Data in the upper-right corner.

  5. Enter the date, time, and data for that activity.

  6. When you're finished, tap Add.

How do I manually add steps to Google Fit to add to Wellspace?

  1. On your Android phone, open the Google Fit app .

  2. At the bottom right, tap Add .

  3. Tap Add weight or Add activity .

  4. Enter your information and tap Save.

How do I manually add steps to FitBit to add to Wellspace?

  1. On the Fitbit app dashboard tap the Exercise tile to open your exercise history. ...

  2. Tap the stopwatch icon in the top right corner.

  3. Tap Log.

  4. Tap a recent activity or search for an exercise type.

  5. Adjust the activity details and tap Add.

How do I manually add steps to Garmin to add to Wellspace?

  1. Open Garmin Connect App.

  2. Access the Menu.

  3. Select Activities.

  4. Select Create Manual Activity.

  5. Enter all applicable fields.

  6. Select Save.

How do I add an Activity to Wellspace?

Wellspace allows users to manually add exercise activity.

Go to:

  1. Activity

  2. Log Activity

  3. Select Activity

  4. Duration

  5. Calories

  6. Date

You will have to manually add the calories or enter 0 to log an activity.

How do I reset my step target?

You can reset your step target manually twice within a 30 day period.

Go to:

  1. Settings

  2. Reset Step Target

  3. Adjust Target

  4. Save Step Target

How do I turn off the automatic step re-calculation?

You can turn automatic step re-calculation on or off.

Go to:

  1. Settings

  2. Reset Step Target

  3. Re-calculate your target weekly

  4. Yes / No

  5. Save Step Target

Is my data anonymous?

Yes – all data inputted to the application is completely 100% anonymous and aggregated. No personal information will ever be shared.

What is the data used for?

The data is 100% anonymised and aggregated. No personal information will ever be shared. Our wellness programs are fully comprehensive and through the latest technology and secure anonymous data collected, Wellspace will tailor regular health and wellbeing content, tips, blogs and resources. The data will also provide 100% anonymised and aggregated health insights and reports.

How do I request all my data?

Go to:

  1. Settings

  2. Request All My Data

  3. Open email

How do I delete my account?

Go to:

  1. Settings

  2. Delete my account

  3. Confirm

Where are the accessibility settings?

Go to:

  1. Setting

  2. Accessibility

How do I update my email?

Go to:

  1. Settings

  2. Update Email

How do I reset my password?

Go to:

  1. Settings

  2. Reset Password

How is my step target calculated on the Wellspace application?

We set an average daily step target by calculating an average from the last three months of steps taken from your handset or wearable

How do I record my mental wellbeing score through the Wellspace application?

Select the “How are you today?” icon from the dashboard and select one of the options and some digital diary notes

How do I record my sleep score through the Wellspace application?

Select the “How did you sleep?” icon from the dashboard and select one of the options and some digital diary notes

How do I view historical step data through the Wellspace application?

You can drill down into the step data to view daily, weekly, monthly or yearly data by selected the steps icons from the dashboard

How do I view historical mental wellbeing data through the Wellspace application?

You can drill down into the wellbeing data to view daily, weekly, monthly or yearly data by selected the wellbeing icons from the dashboard

How do I view historical sleep data through the Wellspace application?

You can drill down into the sleep data to view daily, weekly, monthly or yearly data by selected the sleep icons from the dashboard.

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