Applies to:
Solo and Team Plan Subscribers
Step 1
In the POS, past transactions can be found in the Orders tab. There are two parts here, Pending and History.
Step 2
To perform a refund, select History and search for the order number or the date of the transaction using the search box.
Select the order to be refunded and click Refund.
Step 3
You will be asked the number of items that will be refunded.
You can refund an entire order or part of an order. Your new total amount will be automatically shown for this order.
Click on Refund to proceed
Step 4
You will then have an option to put a Note. You can indicate here the reason for your refund.
There will be a prompt once your refund has been completed.
When you do refunds, it will not be accounted for in the reports, and all items will be returned to stock.
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