# Frequently Asked Questions
## General
### What is WestBazaar?
WestBazaar is a global e-commerce marketplace offering direct access to millions of products across categories including Fashion, Electronics, Home & Living, Beauty & Health, and more. We deliver products straight to your doorstep worldwide.
### Who operates WestBazaar?
WestBazaar is operated by **Ventotto FZE**, located at Etihad Airways Centre, 5th Floor, Abu Dhabi, United Arab Emirates.
### What countries do you ship to?
We ship to over 240 countries and territories worldwide. Shipping availability may vary by product — some items may not be available for delivery to certain destinations. You'll see shipping availability when you add items to your cart.
### What languages is the website available in?
WestBazaar is available in 11 languages: English, Arabic, German, Spanish, French, Italian, Dutch, Portuguese, Russian, Thai, and Turkish. You can change your language at any time using the locale picker in the navigation bar.
### What currency are prices displayed in?
All prices are displayed in **US Dollars (USD)**.
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## Account & Login
### Do I need an account to shop?
No. You can browse products, add items to your cart, and complete purchases as a guest. However, having an account gives you benefits like saved addresses, order history, and a wishlist.
### How do I create an account?
Click the account icon in the navigation bar and select "Sign Up." You'll need to provide your name and email address. We'll send you a magic link to verify your email and get started.
### How do I log in?
Our primary login method is **Magic Link** — simply enter your email and we'll send you a secure one-click login link. No password needed. You can also log in with email and password if you've set one up.
### I didn't receive my magic link email. What should I do?
Check your spam or junk folder first. Magic links may take a minute to arrive. If you still don't see it, try requesting a new one. Make sure you're checking the email address you registered with.
### How do I reset my password?
Click "Forgot Password?" on the login screen. Enter your email address and we'll send you a reset link. Alternatively, you can use the Magic Link login method which doesn't require a password at all.
### How do I manage my saved addresses?
Go to **Account > Addresses** where you can add new addresses, edit existing ones, set a default address, and delete addresses you no longer need.
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## Shopping & Cart
### How do I find products?
You can browse by category using the navigation menu, search using the search bar, explore curated collections like New Arrivals and Best Sellers, or check out special campaign pages for promotions.
### How does the cart work?
If you're logged in, your cart is saved to your account and accessible from any device. If you're shopping as a guest, your cart is stored in your browser for up to 7 days.
### Why can't some items be shipped to my country?
Shipping availability depends on the product and the carriers available for your destination. If an item shows as "unavailable" in your cart, it means no shipping service currently covers that product for your country.
### What does "Best Value" mean on shipping options?
The "Best Value" badge indicates the shipping option our system has selected as the most cost-effective choice, prioritizing services that include VAT to avoid surprise fees at delivery.
### What does "VAT Included" or "VAT Not Included" mean?
Some shipping services include Value Added Tax (VAT) in their fee, meaning no additional charges at delivery. When VAT is not included, your local customs authority may charge import duties or taxes when the package arrives.
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## Checkout
### What is the checkout process?
Checkout follows 3 steps: (1) Review your cart items and shipping options, (2) Enter or select your delivery address and recipient details, (3) Choose your payment method and complete the purchase.
### Can I checkout as a guest?
Yes. Guest checkout requires your email, name, and delivery address. No account is needed.
### Are there country-specific address requirements?
Some countries require additional information for customs compliance. For example, Argentina requires a passport number, and Saudi Arabia requires a National Address Code. These fields appear automatically when you select the relevant country.
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## Payment
### What payment methods do you accept?
We accept two payment methods:
1. **Card Payments** — Via Stripe (credit and debit cards including Visa, Mastercard, and more)
2. **Cryptocurrency Payments** — USDT and USDC on multiple blockchain networks
### What cryptocurrencies do you accept?
We accept **USDT** and **USDC** on the following networks: TRON (TRC20), BNB Smart Chain (BEP20), Polygon, Ethereum (ERC20), Arbitrum One, Avalanche-C, Solana, Base, and Optimism. Available networks vary by token.
### Is there a fee for crypto payments?
Yes, a processing fee applies and is displayed clearly at checkout before you confirm payment.
### How long do I have to complete a crypto payment?
You have **60 minutes** from when the payment page is generated. If the timer expires, you'll need to restart the checkout.
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## Shipping & Delivery
### How long does delivery take?
Delivery times vary by product and shipping service. Each option shows an estimated delivery range (e.g., "15-25 business days"). Actual delivery depends on your destination, the carrier, and customs processing.
### Is shipping free?
Many items offer free shipping options, clearly marked in your cart. Some items may only have paid shipping depending on your destination.
### Do you provide tracking?
Many shipping services include tracking. Options with tracking are marked "With Tracking" in your cart. Once your order ships, a tracking number will appear on your order tracking page.
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## Order Tracking
### How do I track my order?
If you have an account, go to **Account > Orders** and click on your order. If you checked out as a guest, use the tracking link from your order confirmation email.
### What do the order statuses mean?
1. **Order Received** — Your order has been placed and payment is being processed.
2. **Order Packed** — Your order is confirmed and being prepared for shipment.
3. **Out for Delivery** — Your order has been shipped and is on the way.
4. **Delivered** — Your order has arrived.
### My tracking number says "Not available yet" — is that normal?
Yes. Tracking numbers appear once the item has been dispatched. During the "Order Received" and "Order Packed" stages, this is expected.
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## Returns & Refunds
### What is your return policy?
WestBazaar offers easy, hassle-free returns. If you need to return an item, contact our support team through the live chat for assistance.
### How do I request a refund?
Contact our support team through the live chat. Refunds are processed back to your original payment method.
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## Need More Help?
You can reach our support team anytime through the **live chat widget** on our website. For the fastest help, have your order ID or tracking number ready.
**Our address:**
Ventotto FZE, Etihad Airways Centre, 5th Floor, Abu Dhabi, United Arab Emirates