If your payment transaction is failing, it is most often caused by one of the following issues. Please check these items first:
Billing Address Mismatch: Double-check that the billing address and ZIP/Postal Code associated with the card matches the information you entered. This is a frequent issue with corporate or school cards.
Credit Card/Website Portal is Blocked: Your computer's firewall (often at a school or workplace) may be blocking the secure payment portal. Try completing the purchase on a personal network/device or check with your IT department.
Still Experiencing Issues?
If you have checked the points above and are still unable to complete your transaction, please email our support team so we can investigate the issue further:
🔒 Security and Privacy Note
Our payment portal is securely run by Shopify Pay.
WCP DOES NOT capture credit card information and has zero access to any of your Credit Card or Payment details.