All shipments must be processed exclusively through WestCoast Products' official carrier accounts. This policy ensures that we can:
Maintain Logistics Efficiency: Streamline our warehouse fulfillment and packing processes.
Consistent Tracking: Ensure that all tracking information is automatically synced with our system and provided to the customer.
Manage Claims: Quickly handle any carrier claims, damages, or lost packages on behalf of the customer.
International Shipping Account Policy
This restriction applies to all international orders without exception.
Carrier Requirements: All orders shipping outside of the United States must be processed using the WCP account via FedEx or DHL.
Customs and Duties: While we use our own shipping account to transport the package, the customer remains responsible for all import duties, taxes, and customs fees upon delivery.
Frequently Asked Questions
Can I provide a prepaid label? No, we cannot accept prepaid shipping labels provided by customers.
Can I use my own freight carrier? For exceptionally large or palletized orders, please contact us to discuss potential freight arrangements, though standard parcel shipments must still use our accounts.