You can request to edit, add to, or cancel your order only if the order is UNSHIPPED and has not yet been processed for fulfillment.
Due to our fast processing times, please contact us immediately if you need to make a change.
How to Request a Change
To initiate a change, please email our support team at:
Please include the following essential information:
Your Order Number
A clear description of the change you wish to make (e.g., "Change shipping address," "Add item [SKU/Name]," "Cancel item [SKU/Name]").
Available Changes
We can typically accommodate the following requests for unshipped orders:
Contact Information: Updating the email or phone number.
Shipping Address: Changing the final delivery address.
Item Changes: Editing quantities, adding new items, or canceling specific items.
Full Cancellation: Canceling and refunding the entire unshipped order.
Important Note on Shipping Costs
If you choose to ADD items to your order, there may be a surcharge applied to cover the difference in shipping cost due as the package size or weight increases.