Order Change Eligibility
You can request to edit, add to, or cancel your order only if the order status is UNSHIPPED and has not yet been processed for fulfillment.
Time Sensitivity: Because WestCoast Products & Design LLC utilizes fast processing times (with many orders shipping by 1 P.M. PST), you must contact us immediately to request a change.
Processed Orders: Once an order has been processed for fulfillment or has shipped, no further changes or cancellations can be made.
How to Request an Order Change
To initiate a change or cancellation for an unshipped order, please email our support team at support@wcproducts.com. To ensure the system and our teammates can process your request quickly, please include:
Order Number: The specific order number you wish to modify.
Detailed Description: A clear description of the change (e.g., "Change shipping address to [New Address]," "Add item [SKU/Name]," or "Cancel item [SKU/Name]").
Available Modifications for Unshipped Orders
We can typically accommodate the following requests for orders that have not yet reached the fulfillment stage:
Contact Information: Updating the email address or phone number associated with the order.
Shipping Address: Changing the final delivery address.
Item Modifications: Editing quantities of items, adding new items to the order, or removing specific items.
Full Order Cancellation: Cancelling the entire unshipped order and issuing a refund to the original payment method or store credit.
Impact on Shipping Costs
Adding Items: If you choose to add items to an existing order, a surcharge may be applied. This surcharge covers the increase in shipping costs resulting from the added package weight or size.
Cancellations: If an item or order is cancelled before shipping, the shipping fees for those items will be included in your refund.