If you are experiencing issues with your order once it has shipped—such as it being lost, significantly delayed, or damaged—we are here to help you resolve the problem with the carrier.
Please contact us immediately at:
To ensure the fastest resolution, please include the following details in your email:
Order Number: The number associated with your purchase.
Tracking Number: The number provided in your shipping confirmation email.
Issue Description: Clearly describe the problem (e.g., "Tracking has not updated in 5 days," "Package arrived damaged," "Package marked delivered but not received").
We will initiate an investigation with the shipping carrier on your behalf and contact you with updates as soon as they are available.