If something went wrong with your order after it arrived — the wrong item, missing parts, damaged goods, or something you didn't order — this article explains what to do and what to include when you contact us.
Wrong item received
If you received an item that doesn't match what you ordered (wrong SKU, wrong color, wrong product), contact us at support@wcproducts.com with:
Your order number
The SKU or part number you ordered
The SKU or part number you received (check the bag or packaging label)
A photo of the item you received, including the label
We'll arrange a replacement or resolve the discrepancy as quickly as possible. Please report wrong-item issues within 7 days of receiving your shipment.
Missing items from your order
If your order arrived but items were physically missing from the box (not backordered — they were included on your packing slip but not in the package), contact us at support@wcproducts.com with:
Your order number
The specific SKU(s) or part number(s) missing
A photo of the packing slip (if included in your shipment)
If items are missing because they are on backorder, they will ship separately once stock is available — this is expected. Check your order confirmation or the product page for backorder status. See Why didn't all my items ship? for more details.
Damaged or defective items
If your item arrived broken, bent, or not working, contact us at support@wcproducts.com with:
Your order number
The affected SKU or part number
Photos of the damage — both the item itself and its packaging
A description of the issue
For defective items covered by warranty, we provide a prepaid return label at no cost and will work with you to arrange a replacement or refund.
Lost, delayed, or missing package
If your package was marked delivered but didn't arrive, or tracking hasn't updated in several days, contact us at support@wcproducts.com with:
Include the following in your email:
Order Number: The number associated with your purchase.
Tracking Number: The number provided in your shipping confirmation email.
Issue Description: Clearly describe the problem (e.g., "Tracking has not updated in 5 days," "Package arrived damaged," "Package marked delivered but not received").
We'll initiate an investigation with the shipping carrier on your behalf and follow up as soon as updates are available.