What does "Backordered" mean?
When a product on the WestCoast Products (WCP) website is labeled as Backordered, it indicates two specific conditions:
Active Ordering: We are still accepting orders for this product to allow customers to reserve their place in line.
Out of Stock: We do not currently have physical stock of this item on hand at our warehouse.
What happens when you purchase a Backordered item?
Purchasing a backordered item acts as a reservation. By placing the order, you secure your place in the shipping queue.
Shipping Priority: Orders are fulfilled in the order they were received (First-In, First-Out).
Fulfillment Process: Your order will ship as soon as we receive the inventory from our suppliers and process it through our warehouse.
Notification: You will receive a shipping confirmation email with tracking information once the backordered item leaves our facility.
How Backorders Affect Your Shipping
If your order contains a mix of in-stock and backordered items, please note the following:
Domestic (US) Orders: We typically provide a partial shipment by default. This means we will ship your in-stock items immediately and send the backordered items in a second shipment at a later date.
International Orders: We do not provide partial shipments for international orders by default. Your entire order will be held until the backordered item is back in stock to avoid multiple import fees.
Can I cancel a Backordered item?
Yes. You may cancel any backordered item for a full refund, provided the item has not yet been processed for fulfillment or shipped. Please contact our support team to request a cancellation.