How to report a website issue
If you encounter a potential bug, error, or technical issue while using the WestCoast Products (WCP) website, please report it to our technical team for investigation. Your feedback helps us maintain a reliable shopping experience for all customers.
How to Submit a Bug Report
To report a technical issue, please email our support team at support@wcproducts.com. To help us resolve the issue quickly, please include the following specific details in your message:
Page URL: Provide the exact web link (URL) of the page where the issue occurred.
Detailed Description: Explain exactly what went wrong and what you expected to happen instead.
Steps to Reproduce: List the specific actions you took leading up to the error (e.g., "I clicked 'Add to Cart,' then navigated to the checkout page, and the screen turned white").
Device and Browser Information: Identify the device you were using (Desktop, Mobile, or Tablet) and the specific web browser (e.g., Chrome, Safari, Firefox, or Edge).
Visual Evidence (Optional): Attach screenshots or a screen recording of the issue to help our team visualize the error.
What happens after you report a bug?
Once your report is submitted:
Review: Our technical team will review the details to confirm the issue.
Investigation: We will attempt to reproduce the error using the steps and device information you provided.
Resolution: Once the root cause is identified, we will work on a fix to ensure the site functions correctly for you and other users.
Immediate Assistance for Order Issues
If a website bug is preventing you from completing a time-sensitive purchase or managing an existing order, please state "Urgent: Website Order Issue" in your email subject line so we can prioritize your request.