We may be able to merge orders before they ship if:
Both orders are not shipped
Both orders use the same customer email
Fulfillment has not started packing
We usually cannot merge orders once:
A shipping label has been created
One or more items have shipped
Can I add items to an existing order?
In most cases, the fastest option is to:
Place a new order for the additional items
Contact us to see if shipping can be combined (if eligible)
Can I cancel or swap an item?
If your order has not shipped yet, we may be able to:
Remove an item
Swap to a different SKU (subject to availability)
What information should I send?
Order number(s)
Email used at checkout
SKU(s) to add, remove, or swap
Any deadlines or event dates
When should I contact support?
If your order is time-sensitive or involves international shipping, please contact us as soon as possible.