Ways to reach us
There are two easy ways to get help from the WCP support team:
Live Chat — Click the chat icon in the bottom-right corner of any page on wcproducts.com. This is the fastest way to get a response during business hours.
Email — Send us a message at support@wcproducts.com. We typically respond within 1 hour during business hours.
Purchase Order & billing questions
For anything related to Purchase Orders, invoicing, wire transfers, or ACH payments, email our PO team directly at po@wcproducts.com.
Office hours
Our support team is available:
Monday through Friday
9:00 AM to 4:00 PM PST (Pacific Standard Time)
Messages sent outside of business hours will be answered the next business day.
What to include in your message
To help us resolve your question as quickly as possible, please include:
Your order number (if applicable)
The email address used at checkout
A clear description of what you need help with
The more detail you provide up front, the faster we can get you an answer.