If your client wants a refund, that will be between the two of you to work out. We have no control over how you run your business and we are simply the intermediary.

If the client is ready to go through with the refund - we can quickly process that for you on WeStrive's Stripe payments. Just email us with the client's name and we'll be good to go. Help@westrive.com

However, (and this almost never happens) if we find that clients are constantly emailing us asking for refunds then we will pause your Stripe account for the time being and ask you to use a different service for payments.