You've probably heard of Net Promoter Scores (NPS for short) - used to measure customer satisfaction. But many organisations also use what's known as an eNPS (employee Net Promoter Score) to measure employee satisfaction.
eNPS is a simple and quick way to measure your employees' loyalty and satisfaction at work.
An eNPS is usually derived by asking the following question:
On a scale of 0-10 (10 being the highest), how likely is it that you would recommend this organisation as a place to work?
In their article, you'll find answers to the following:
What do the scores mean?
9–10: Promoters - These employees are your most positive and satisfied members.
7–8: Passives - These staff members are content but not fully committed to your organisation.
0–6: Detractors - These employees would not recommend your organisation and may be dissatisfied to a certain extent.
How is the eNPS calculated?
The homepage eNPS is calculated by taking all of the scores logged by employees on their homepage in the last 6 months. Therefore, to calculate the score it requires employees to have a log in to WeThrive and to enter a score on their homepage.
To calculate the overall eNPS:
Work out what percentage of employees that are promoters and the percentage that are detractors.
Subtract the % of detractors from the % of promoters. This will give you your eNPS.
Example:
25% of employees are detractors and 55% are promoters.
55 - 25 = +30.
+30 would be your eNPS.
What is considered a 'good' eNPS?
An eNPS can range from -100 to 100 and the acceptable figure varies between different organisations. It's typically stated that:
Above 0 is acceptable
10-30 is good
50+ is excellent.
Is the homepage eNPS anonymous?
Yes. There must be at least 4 scores given by employees to show an eNPS to managers or admins. If there are less than 4 scores given, no eNPS score will show.
Once eNPS has at least 4 responses, managers and admins can see the number of people contributing to the eNPS.