Incident Management

A series of support articles for your incident management

17 articles in this collection
Written by Charlie Vaughan-Fowler and Alex Beck

Incident Management System - The Basics

Introduction to Incidents

Introducing WeTrack's new, improved IMS

Written by Alex Beck
Updated over a week ago

Creating an Incident

Learn how to add an incident

Written by Alex Beck
Updated over a week ago

Updating an Incident

Edit or Update your Incidents

Written by Alex Beck
Updated over a week ago

Adding Comments to Incidents

Add an Update or a Comment to your Incident

Written by Alex Beck
Updated over a week ago

Closing or Archiving an Incident

How to close or archive an Incident

Written by Alex Beck
Updated over a week ago

Incident Details Page

View summary information as well as headline status, updates and attachments

Written by Alex Beck
Updated over a week ago

The Event Log

Quickly add logs in IMS

Written by Alex Beck
Updated over a week ago

Incident Checklists

Create templates to respond to incidents with a set of steps

Written by Alex Beck
Updated over a week ago

Viewing information in your incident management system

Incident List and Filters

Different ways to view a summary of your Incidents

Written by Alex Beck
Updated over a week ago

The Incident Dashboard

View a summary of your Incident Management System

Written by Alex Beck
Updated over a week ago

Incident Reporting

Create Reports from your Incident Management System

Written by Alex Beck
Updated over a week ago

Location Mapping

Locations and Map View

Map the locations of your Incidents

Written by Alex Beck
Updated over a week ago

what3words Integration in Location Mapping

Identify your location precisely using unique three-word descriptors

Written by Alex Beck
Updated over a week ago

Managing your location settings

Setting up zones, areas and more

Written by Alex Beck
Updated over a week ago

Customising your incident management system

Channels for Incidents and Logs

Use Channels to get a focussed view of Incidents and Logs for specific Control Room users

Written by Charlie Vaughan-Fowler
Updated over a week ago

Events Manager

Create events and set them live for a focussed view in the control module

Written by Charlie Vaughan-Fowler
Updated over a week ago

Incident Management - Settings and Configuration

Customise the Incident Management system to be tailored to your needs

Written by Alex Beck
Updated over a week ago