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Incident Management
Incident Management
A series of support articles for your incident management
17 articles in this collection
Written by
Charlie Vaughan-Fowler
and
Alex Beck
Incident Management System - The Basics
Introduction to Incidents
Introducing WeTrack's new, improved IMS
Written by
Alex Beck
Updated over a week ago
Creating an Incident
Learn how to add an incident
Written by
Alex Beck
Updated over a week ago
Updating an Incident
Edit or Update your Incidents
Written by
Alex Beck
Updated over a week ago
Adding Comments to Incidents
Add an Update or a Comment to your Incident
Written by
Alex Beck
Updated over a week ago
Closing or Archiving an Incident
How to close or archive an Incident
Written by
Alex Beck
Updated over a week ago
Incident Details Page
View summary information as well as headline status, updates and attachments
Written by
Alex Beck
Updated over a week ago
The Event Log
Quickly add logs in IMS
Written by
Alex Beck
Updated over a week ago
Incident Checklists
Create templates to respond to incidents with a set of steps
Written by
Alex Beck
Updated over a week ago
Viewing information in your incident management system
Incident List and Filters
Different ways to view a summary of your Incidents
Written by
Alex Beck
Updated over a week ago
The Incident Dashboard
View a summary of your Incident Management System
Written by
Alex Beck
Updated over a week ago
Incident Reporting
Create Reports from your Incident Management System
Written by
Alex Beck
Updated over a week ago
Location Mapping
Locations and Map View
Map the locations of your Incidents
Written by
Alex Beck
Updated over a week ago
what3words Integration in Location Mapping
Identify your location precisely using unique three-word descriptors
Written by
Alex Beck
Updated over a week ago
Managing your location settings
Setting up zones, areas and more
Written by
Alex Beck
Updated over a week ago
Customising your incident management system
Channels for Incidents and Logs
Use Channels to get a focussed view of Incidents and Logs for specific Control Room users
Written by
Charlie Vaughan-Fowler
Updated over a week ago
Events Manager
Create events and set them live for a focussed view in the control module
Written by
Charlie Vaughan-Fowler
Updated over a week ago
Incident Management - Settings and Configuration
Customise the Incident Management system to be tailored to your needs
Written by
Alex Beck
Updated over a week ago