Non-respondents to a survey can be checked from the administration screen.

1. Click on Delivery Status in Operation Settings.

2. Select the survey that you want to check the number of non-respondents.

3. Click on the number link on the right side of the Number of non-respondents.

(Only the latest survey can be checked from the top of the "Delivery Status" page.)

This function is available only for companies using the "Non-respondents" icon on the "Delivery Status" page.

If you wish to check the response status (responded/not responded), please request this function from the chat on the bottom right of the administration page.

Summary

The non-respondents of the survey can be downloaded in an Excel file.

Notes

The download function was released on November 30, 2020.

(The button for download will be operational from September 28, 2021.)

This function is only applicable to companies that use the response/non-response buttons. If you wish to be able to check the status of responses (answered/unanswered), please contact our support via chat.

Please be careful when handling the response URL.

How to do it

1. From the "Delivery Status" page, click on the "Number of non-respondents" link of the latest survey.

2. Click on "Download Non-respondents" in the upper right corner of the page to start downloading.