If your deposit hasn’t appeared in your account, don’t worry. Most issues are temporary and easy to resolve. This guide will help you troubleshoot and know when to reach out for support.
How Long Should Deposits Take?
Most deposits are processed instantly, but depending on the payment method, there may be a short delay. Here’s a guide by method:
Payment Method | Expected Processing Time |
Interac | Up to 24 hours |
Paysafecard | Up to 2 hours |
Euteller / Siirto / Brite | Allow 10+ minutes |
Onlineüberweisen / Sofort | Up to 3 business days |
Sparkasse Vouchers | Up to 24 hours |
All Other Methods (e.g. Cards, E-Wallets) | Usually instant, but allow up to 20 minutes |
Tip: Wait at least the estimated time before contacting support, especially for methods like Interac or Sofort.
Still Missing? Here's What to Do
If your deposit is still not showing after the expected time, follow these steps:
Double-check your account balance – Refresh the page.
Gather these details before contacting support:
A short description of the issue
A screenshot, if available
Any error messages or codes
The payment method used
The exact time of the deposit attempt
The deposit amount
Contact Customer Support with this information:
Live Chat: 24/7
Email: support@wheelz.com
Tip: The more information you provide, the quicker we can help track your deposit.
What If My Deposit Was Cancelled or Failed?
Sometimes a deposit may fail due to:
Incorrect card or account details
Issues with your bank or payment provider
Exceeding deposit limits
Bonus opt-in issues
Our team will investigate and advise if a retry is safe or if another method is recommended.