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My Deposit Is Not Showing – What Should I Do?

Learn what to do if your deposit is missing. Includes processing times for all methods, troubleshooting steps, and how to contact support.

Freddy avatar
Written by Freddy
Updated over a month ago

If your deposit hasn’t appeared in your account, don’t worry. Most issues are temporary and easy to resolve. This guide will help you troubleshoot and know when to reach out for support.


How Long Should Deposits Take?

Most deposits are processed instantly, but depending on the payment method, there may be a short delay. Here’s a guide by method:

Payment Method

Expected Processing Time

Interac

Up to 24 hours

Paysafecard

Up to 2 hours

Euteller / Siirto / Brite

Allow 10+ minutes

Onlineüberweisen / Sofort

Up to 3 business days

Sparkasse Vouchers

Up to 24 hours

All Other Methods (e.g. Cards, E-Wallets)

Usually instant, but allow up to 20 minutes

Tip: Wait at least the estimated time before contacting support, especially for methods like Interac or Sofort.


Still Missing? Here's What to Do

If your deposit is still not showing after the expected time, follow these steps:

  1. Double-check your account balance – Refresh the page.

  2. Gather these details before contacting support:

    • A short description of the issue

    • A screenshot, if available

    • Any error messages or codes

    • The payment method used

    • The exact time of the deposit attempt

    • The deposit amount

  3. Contact Customer Support with this information:

Tip: The more information you provide, the quicker we can help track your deposit.


What If My Deposit Was Cancelled or Failed?

Sometimes a deposit may fail due to:

  • Incorrect card or account details

  • Issues with your bank or payment provider

  • Exceeding deposit limits

  • Bonus opt-in issues

Our team will investigate and advise if a retry is safe or if another method is recommended.

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