Where to Find Your Rewards
Your active rewards—such as free spins or bonus cash—can be found in the My Rewards section of your Wheelz account. Simply:
Log in to your account at Wheelz.com
Click your profile icon
Select My Rewards from the menu
Every available reward is shown as a Reward Card, including bonus details and a countdown timer if expiry applies.
How to Claim and Use Free Spins
Go to My Rewards
Click “Claim” next to your free spins offer.
A “Play Now” card will appear—click to launch the game
Your spins will start on the featured slot
Free Spins from the Welcome Bonus are valued at €0.10 each.
Each batch of 10 spins can be used on a popular video slot developed by one of Wheelz’s top-tier game providers.
Once you complete your spins, any winnings will be credited directly to your account.
Reward Expiry: Don’t Miss Out!
Unclaimed Rewards usually expire 24 hours after being issued
Claimed Rewards have a 60-day usage window
Expired rewards are automatically forfeited and cannot be reactivated
Check My Rewards regularly to ensure you don’t miss out on limited-time offers.
Troubleshooting: Can’t Claim or Use Your Free Spins?
If your free spins or rewards aren’t working, follow these steps:
Step 1: Check Expiry Time
Confirm if the offer expired or was unused after claiming
Expired rewards will disappear automatically
Step 2: Refresh or Re-log
Log out and log back into your account
Clear browser cache or switch devices/browsers
Step 3: Confirm Game Availability
Ensure you're accessing the correct featured game
Wait and try again if the game is temporarily down
Step 4: Check Eligibility & Game Access
Some rewards are linked to specific deposit/play activity
Review campaign terms for eligibility criteria
Game Restrictions by Region:
Ontario: No Limit, Pragmatic, Push, Quickfire, Quickspin, Relax, Evolution, NetEnt, Red Tiger
Quebec, British Columbia & Manitoba: Play'n GO, Evolution, NetEnt, Red Tiger
Still Need Help?
If your reward is missing or you’ve followed all steps without success, our Support Team is available 24/7 to assist:
Live Chat
Email: support@wheelz.com