Where to Find Your Rewards
Your active rewards—such as free spins or bonus cash—can be found in the My Rewards section of your Wheelz account. Simply:
Log in to your account at Wheelz.com
Click your profile icon
Select My Rewards from the menu
Every available reward is shown as a Reward Card, including bonus details and a countdown timer if expiry applies.
How to Claim and Use Free Spins Popular games where spins may be allocated include Sweet Bonanza, Bigger Bass Bonanza, and Money Train series. Players are advised to check the Rewards section for specific games where spins can be used.
Go to My Rewards
Click “Claim” next to your free spins offer.
A “Play Now” card will appear—click to launch the game
Your spins will start on the featured slot
Free Spins from the Welcome Bonus are valued at €0.10 each.
Each batch of 10 spins can be used on a popular video slot developed by one of Wheelz’s top-tier game providers.
Free spins are pre-configured to work on designated games, and the total bet amount reflects that spins are free, ensuring no additional cost to users.
Once you complete your spins, any winnings will be credited directly to your account.
Reward Expiry: Don’t Miss Out!
Unclaimed Rewards usually expire 24 hours after being issued
Claimed Rewards have a 60-day usage window
Expired rewards are automatically forfeited and cannot be reactivated
Check My Rewards regularly to ensure you don’t miss out on limited-time offers.
How to Obtain More Free Spins
Free spins can be acquired through various means: making deposits, reaching specific account levels, or participating in promotional campaigns. For example, a deposit of $2 may grant 5 spins, and higher account levels unlock spins for eligible games.
Troubleshooting: Can’t Claim or Use Your Free Spins? Free spins may sometimes be transferred to another game as a substitute if the original game becomes unavailable. Check your Rewards section to locate the new assigned game or contact customer support.
If your free spins or rewards aren’t working, follow these steps:
Step 1: Check Expiry Time
Confirm if the offer expired or was unused after claiming
Expired rewards will disappear automatically
Step 2: Refresh or Re-log
Log out and log back into your account
Clear browser cache or switch devices/browsers
Step 3: Confirm Game Availability
Ensure you're accessing the correct featured game
Wait and try again if the game is temporarily down
Step 4: Check Eligibility & Game Access
Some rewards are linked to specific deposit/play activity
Review campaign terms for eligibility criteria
Game Restrictions by Region:
Ontario: No Limit, Pragmatic, Push, Quickfire, Quickspin, Relax, Evolution, NetEnt, Red Tiger
Quebec, British Columbia & Manitoba: Play'n GO, Evolution, NetEnt, Red Tiger
Still Need Help?
If your reward is missing or you’ve followed all steps without success, our Support Team is available 24/7 to assist:
Live Chat
Email: support@wheelz.com