Skip to main content

How Do I Claim and Use My Free Spins?

Learn where to find, activate, and troubleshoot your free spins and other rewards at Wheelz Casino.

Freddy avatar
Written by Freddy
Updated over 2 weeks ago

Where to Find Your Rewards

Your active rewards—such as free spins or bonus cash—can be found in the My Rewards section of your Wheelz account. Simply:

  1. Log in to your account at Wheelz.com

  2. Click your profile icon

  3. Select My Rewards from the menu

Every available reward is shown as a Reward Card, including bonus details and a countdown timer if expiry applies.


How to Claim and Use Free Spins

  1. Go to My Rewards

  2. Click “Claim” next to your free spins offer.

  3. A “Play Now” card will appear—click to launch the game

  4. Your spins will start on the featured slot

  1. Free Spins from the Welcome Bonus are valued at €0.10 each.

  2. Each batch of 10 spins can be used on a popular video slot developed by one of Wheelz’s top-tier game providers.

Once you complete your spins, any winnings will be credited directly to your account.


Reward Expiry: Don’t Miss Out!

  • Unclaimed Rewards usually expire 24 hours after being issued

  • Claimed Rewards have a 60-day usage window

  • Expired rewards are automatically forfeited and cannot be reactivated

Check My Rewards regularly to ensure you don’t miss out on limited-time offers.


Troubleshooting: Can’t Claim or Use Your Free Spins?

If your free spins or rewards aren’t working, follow these steps:

Step 1: Check Expiry Time

  • Confirm if the offer expired or was unused after claiming

  • Expired rewards will disappear automatically

Step 2: Refresh or Re-log

  • Log out and log back into your account

  • Clear browser cache or switch devices/browsers

Step 3: Confirm Game Availability

  • Ensure you're accessing the correct featured game

  • Wait and try again if the game is temporarily down

Step 4: Check Eligibility & Game Access

  • Some rewards are linked to specific deposit/play activity

  • Review campaign terms for eligibility criteria

  • Game Restrictions by Region:

    • Ontario: No Limit, Pragmatic, Push, Quickfire, Quickspin, Relax, Evolution, NetEnt, Red Tiger

    • Quebec, British Columbia & Manitoba: Play'n GO, Evolution, NetEnt, Red Tiger


Still Need Help?

If your reward is missing or you’ve followed all steps without success, our Support Team is available 24/7 to assist:

Did this answer your question?