You don't have to record a consult live in Whippet. If you already have an audio file — a phone voice memo, a dictation from another recorder, an offline recording from the Whippet mobile app, or a recording a colleague sent you — you can upload it and Whippet will transcribe it and draft your notes just like a live recording. If you're at your desk with a microphone, Start recording is still the fastest path.
How to upload
On the dashboard, fill in the Patient field in the New Consult panel and choose a Template (you can also add any Additional context for AI).
Click Upload audio file — it sits next to the Start recording button.
In the window that opens, drag your audio file onto it, or click anywhere in the box to pick a file from your computer. If you picked the wrong one, click the × to remove it and choose another.
Click Upload. When it finishes you're taken straight to the new consult, where transcription and AI notes start drafting in real time.
Behind the scenes, your file goes to the same secure storage as live recordings and through the same pipeline: transcription, then clinical notes, client summary, and any billables.
What kinds of files work
Most common audio formats are accepted: .mp3, .m4a, .wav, .webm, .ogg, .flac, .aac, .opus — and .mp4 if it contains audio (e.g. an iPhone voice memo saved as mp4). Video files (.mov, .mkv, .avi) are not supported, even if they have an audio track — convert them to audio first.
Size limit: 500 MB per file — roughly 8–10 hours of typical phone-quality audio.
One file at a time. Each upload becomes its own consult. If you have multiple recordings, upload them one after another.
If something goes wrong
"File too large" — your file is over 500 MB. Compress it or split it into shorter clips.
"Unsupported file type" — convert it to one of the formats listed above. On a Mac, QuickTime can export to
.m4a; on Windows, free tools like Audacity work well.Upload fails partway — click Retry upload in the window; your patient and template selections are kept. If your internet drops repeatedly, try again on a stronger connection.
You closed the tab mid-upload — the upload was cancelled. Start it again from the dashboard.
The consult appears but transcription failed — the audio might be silent, corrupt, or in an obscure codec. Play the file in your computer's audio player to confirm it works, then re-upload.
What this doesn't do (yet)
Bulk upload. One file per upload.
Re-uploading audio for an existing consult. A new file always creates a new consult.
Uploads from the mobile app. The mobile app already records natively; uploads are a web-only feature for now.
Resumable uploads for very large files. If your network drops mid-upload, you'll need to start the upload over — within the size cap, that's rarely a problem.
If any of these would make a real difference to your workflow, let us know.