Why it matters
Whippy Business Phone calls let teams handle customer conversations without external hardware. All calls arrive in the same unified inbox as SMS and email, making it easier to manage communication in one place.
Key Concepts
Incoming call modal: The prompt that appears when a Whippy Business Phone call comes in, showing caller details and options to accept or decline.
Call notifications: Alerts that must be enabled so incoming calls ring in real time on your device.
In-call controls: Tools available during a live call, such as mute, transfer, keypad access, and call parking.
Step-by-Step: Prepare to Receive Calls
Go to Settings.
Select Notifications.
Enable Web, Mobile Push, or SMS notifications for call events.
Confirm your browser or mobile device allows notifications.
Step-by-Step: Accept an Incoming Call
Wait for the incoming call modal to appear.
Review the caller name or number and the Business Phone channel being called.
Click Accept to answer the call.
Click Decline if you are unable to take the call.
In-Call Controls
Mute or unmute your microphone.
Stop recording if allowed by the channel’s Call Flow settings.
Open the keypad for IVR or menu input.
Transfer the call to another user, agent, or channel.
Park the call into a call queue.
Adjust audio settings (microphone and speaker).
End the call when finished.
Tips and Best Practices
Keep notifications enabled so calls ring reliably.
Use a headset for clearer audio.
Confirm you have a stable internet connection before taking calls.
Transfer or park calls promptly if another team member or queue is better suited to handle the issue.
Troubleshooting
Issue | Possible Cause | Fix |
Calls not ringing | Call notifications disabled | Enable call notifications in Settings |
Incoming call modal not appearing | Browser blocking notifications | Allow notifications in browser settings |
Poor audio quality | Unstable internet connection | Switch to a stronger network |
Unable to transfer or park a call | Permissions or channel settings restrict actions | Review user permissions and Call Flow settings |