Why it matters
Webchat settings control the widget's appearance, greeting, channel visibility, and installation snippet so website visitors can message your team directly.
Key Concepts
Bubble image: The image shown on the webchat bubble. You can upload, resize, replace, or remove it.
Bubble color and position: These settings control the widget's visual style and where it appears on the website.
Channel visibility: Webchat can show selected channels to customers when they open the widget.
Step-by-Step: Configure Webchat
Open Settings > Webchat.
Update Bubble image if the widget should use a custom image.
Set Bubble color.
Choose Bubble position.
Choose the widget visibility option shown on the page.
Use Select which channels you want your customers to see to choose visible channels.
Update Greeting and save it.
Copy or review the webchat snippet if the website installation needs to be updated.
Tips and Best Practices
Use a bubble color that is readable on your website background.
Keep the greeting short and helpful.
Only expose channels that customers should use from the website.
After changing webchat settings, test the widget on the website.
Troubleshooting
Issue | Possible Cause | Fix |
Greeting is not updated | The greeting may not have been saved. | Edit Greeting and use the save action again. |
Channels are not available to select | No eligible channels may exist or channel updates may have failed. | Review Settings > Channels and then return to Webchat. |
Widget does not appear on the website | The snippet may not be installed or the site may be using an old snippet. | Review the snippet in Webchat settings and update the website installation. |