Receiving unwanted SMS messages, especially those related to inappropriate or offensive content, can be a cause for concern. In some cases, the messages may appear to come from a specific phone number, but in reality, the number has been spoofed by a malicious sender. In this customer support article, we will discuss the steps you can take if you experience this issue and how to report it to the appropriate authorities.
What is Number Spoofing?
Number spoofing occurs when a caller manipulates the caller ID information to display a different phone number or other details. This tactic is commonly used by telemarketers and criminals, often based outside of your state or country. Because of spoofing, it has become increasingly difficult to trust caller ID information.
What can you do?
Steps to take if you receive inappropriate SMS from a spoofed number:
Lodge a complaint with your telecom provider: The person receiving the SMS should contact their current telecom provider and file a formal complaint. The provider can then investigate the issue by working with other networks to trace the origin of the SMS.
File a complaint with the Federal Communications Commission (FCC): You can report spoofing incidents to the FCC by visiting the following link: https://www.fcc.gov/consumers/guides/spoofing-and-caller-id. By filing a complaint, you can help the authorities track and combat this fraudulent activity.
Unfortunately, due to the nature of number spoofing, it is often challenging for networks to trace the source of the SMS. However, by reporting the issue to your telecom provider and the FCC, you can play an essential role in the fight against fraudulent activity. Remember that your network provider does not tolerate any violation of their acceptable usage policy, and they appreciate your cooperation in reporting such incidents.