We want everyone to love their Whistle 3 Pet Tracker, which is why we offer 90 days to play, risk free. If you or your pet don't love the Whistle 3 during those 90 days, you can get a full refund on the purchase price (if purchased directly from whistle.com), as well as a pro-rated refund on unused time of your subscription plan.
Note: The device refund applies only to orders made through our web store at Whistle.com
- Submit a Ticket
- After receiving your return authorization, package your Whistle 3 and send it to our warehouse, following the instructions provided.
- About 5-10 days after we receive your Whistle 3, we will process a refund using your original method of payment.
- Do not send us your Whistle 3 before requesting a return, as this may delay you getting your refund for the purchase price of the device.
- Make sure you ship your Whistle 3 to us immediately, as we must receive it within 14 days of the return authorization date to process the refund.
- If you purchased as part of a 'device + service' bundle, failure to return the device will result in a non-returned hardware fee equivalent to the retail MSRP ($79.95)
- Associated shipping fees are not eligible for a refund under our 90-Day Money-Back Guarantee.
- Unused time on a pre-paid subscription is eligible for refund and will be pro-rated to the end date (e.g. if cancel 60 days into a 1-year plan, eligible for refund on remaining 305 days of pre-paid time).
- If your product is damaged due to reasons that are not covered by our warranty, it is also not eligible for a refund.